Publication date
Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
Attachments
Complaints about aged care services last month
1,126
New complaints received last month
1,834
Open complaints being worked on
1,164
Complaints closed last month*
*some complaints closed may have been
received in previous months
94%
Enquiries finalised within 7 days
65%
Complaints finalised within 60 days
63%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant