Resource library

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

Under the new Aged Care Act, commencing on 1 November 2025, our charging arrangements (the activities we charge fees for) will be different. This document outlines the current fees we charge and the fees we propose to charge under the new Aged Care Act.

This fact sheet explains how you can ask for a review of our decision about your complaint or make a complaint about our service.

This toolkit has a range of printable resources, including a fact sheet, checklist, feedback form and meeting templates. The resources can help providers work with older people to improve their food and dining.

The Aged Care Quality Standards (Quality Standards) are being strengthened to improve aged care for older people. They will take effect with the new Aged Care Act from 1 November 2025. We’ve created a range of resources to support you and your staff to understand the strengthened Quality Standards and how to apply them in practice.

A printable double-sided A3 poster to help workers and older people understand the intent of the strengthened Aged Care Quality Standards.

This guide helps you prepare for and take part in a renewal of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

This guide helps you prepare for and take part in a variation of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

This guide helps you prepare for and take part in a registration audit. 

It describes:

• the purpose of the audit and how it informs (helps us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

Use the CDDA Scheme Application Form to submit an application to claim compensation from the Aged Care Quality and Safety Commission (Commission). 

This plan gives an overview of the resources, grouped by topic, the Commission has published to help the aged care sector prepare for the new Aged Care Act.

This report gives a summary of the Commission’s public consultation on the proposed new charging arrangements and fees for providers who wish to register, renew or vary their registration.

It covers the consultation process, feedback themes, outcomes and next steps.

The Supervision Model is a Commission-wide approach where all our regulatory functions work together to detect, assess, and respond to provider risk to protect older people receiving aged care. 

We continuously monitor if aged care providers are doing the right thing and act if we identify risks or failures to provide safe, quality care. 

Our Supervision Model guides how we:

Setting up a food focus group is simple and there are lots of ways to do it. This fact sheet has information and practical tips on what to think about when you’re planning and running a food focus group. If you’re setting up a group at a residential aged care service, you can adapt the suggestions in the toolkit to meet the needs and preferences of people in your care. 

Food focus groups can use this checklist to improve the way they work. We’ve designed the questions to help your group think about how you work and how you could be more effective. 

You can adapt this food focus group terms of reference template to suit your needs.

You can adapt this food focus group meeting minutes template to suit your needs.

You can adapt this food focus group meeting agenda template to suit your needs.

This document is an example of the content covered in a standard governing body meeting.

The governing body meeting is held with the audit team and 1 to 3 representatives of the applicant's or provider's governing body. The meeting is to gather evidence and understand how the board are meeting their responsibilities. It also looks at how the provider implements and monitors governance systems, policies and processes to deliver safe, quality and continuously improved care. We hold the meeting online and we have one governing body meeting for each audit program.