Resource library

Registered providers need to have governance systems and processes to make sure their aged care workers can work in aged care. This fact sheet explains providers’ obligations to:

• screen aged care workers
• make sure aged care workers don’t have banning orders against them that restrict or ban them from being involved in aged care.
   

This resource is for aged care workers and provides an overview of how we regulate the aged care sector.

This resource is for older people and provides an overview of how we regulate the aged care sector.

This resource is for aged care providers and provides an overview of how we regulate the aged care sector.

We want older people, their carers, their supporters and their aged care advocates to be active partners in their care and to be able to speak up when things are not right. Our Complaints Handling Policy explains how:

• we deliver a high-quality complaint handling service in line with the Aged Care Act 2024
• a person can make a complaint
• we will respond to a complaint.

This regulatory bulletin explains how a provider or person working in aged care can show that they are committed to improving through an enforceable undertaking.

This strengthened Quality Standards training package is designed for providers to deliver to their own staff. The format enables you to add your own brand and logos and adjust the content to suit your service category.

Letter from the Commissioner – Preparing for the high-risk weather season 2024-25.

The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.

In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.

The report also covers:

This guide is for family members, friends and other representatives of people living with dementia in residential aged care. It explains ways you can support good nutrition and help create enjoyable dining experiences for them. 

This guide is for family members, friends and other representatives of people living with dementia at home. It explains ways you can support good nutrition and help create enjoyable dining experiences for them in the home environment.

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) works with and supports aged care workers to ensure the safety and wellbeing of people receiving aged care. It provides advice on how you can raise a concern or complaint about the safety or quality of care delivered to older people.

All people accessing funded aged care services have the right to a positive, safe aged care experience. The Aged Care Quality and Safety Commission (Commission) works with registered providers to make sure that people working in aged care have the right qualifications, skills, and experience to undertake their role and that they uphold the rights of and safeguard the safety, health and wellbeing of older people in their care. 

This fact sheet explains how we will support you if you have concerns or complaints about the behaviour of the people who are caring for you.

As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians. We encourage people to contact us with any concerns or complaints about the quality or safety of aged care, or about our work. Our Service Charter explains what you can expect when you contact us or are contacted by us.

A printable A3 poster to help older people understand the intent of the strengthened Aged Care Quality Standards.

A printable A3 poster to help workers understand the intent of the strengthened Aged Care Quality Standards.

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.