Resource library

This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) works with and supports aged care workers to ensure the safety and wellbeing of people receiving aged care. It provides advice on how you can raise a concern or complaint about the safety or quality of care delivered to older people.

All people accessing funded aged care services have the right to a positive, safe aged care experience. The Aged Care Quality and Safety Commission (Commission) works with registered providers to make sure that people working in aged care have the right qualifications, skills, and experience to undertake their role and that they uphold the rights of and safeguard the safety, health and wellbeing of older people in their care. 

This fact sheet explains how we will support you if you have concerns or complaints about the behaviour of the people who are caring for you.

As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians. We encourage people to contact us with any concerns or complaints about the quality or safety of aged care, or about our work. Our Service Charter explains what you can expect when you contact us or are contacted by us.

A printable A3 poster to help older people understand the intent of the strengthened Aged Care Quality Standards.

A printable A3 poster to help workers understand the intent of the strengthened Aged Care Quality Standards.

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

An updated Memorandum of Understanding (MoU) between the Aged Care Quality and Safety Commission and the Department of Health and Aged Care was signed on 5 July 2024. This new agreement supports both agencies in achieving our shared goal of protecting and enhancing the safety, health, wellbeing and quality of life of older people accessing aged care.
 

If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.

A report on the outcomes of our public consultation on draft guidance documents on the new strengthened Aged Care Quality Standards.

This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.

This fact sheet provides an overview for residential aged care staff (including chefs, cooks, food service and care staff) on the requirements and importance of supporting older people’s rights to make informed decisions about their food, drink and dining experience.

Our latest Regulatory Bulletin explains what we consider and how we issue an infringement notice to a provider or person that has not complied with their aged care obligations, what is included and how to respond if you receive a notice from us. 

In the lead up to the conference, we hosted a day of pre-conference workshops focused on best-practice approaches to delivering aged care. 

The 9 workshops were an opportunity for providers to come together for an informal conversation with Commission executives and peers on a range of topics. 

When considering impact on an individual and whether it meets the threshold for requiring treatment you need to consider the effect the incident has had, or could have had, on that consumer. The Impact Assessment Tool is designed to prompt providers to consider the potential or actual impacts on individual consumers.

This Regulatory Bulletin explains approved providers’ responsibilities relating to COVID-19 vaccinations and infection prevention and control. It details how the Aged Care Quality and Safety Commission (Commission) is regulating these responsibilities and responding to providers found to be non-compliant.

Use this checklist to ensure you allocate time, at least annually, to review the procedures you have in place to ensure you are meeting your provider governance obligations.

This aged care financial reports calendar details due dates and auditing requirements for reports.

Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM. 

In this kit you will find a range of promotional resources, including social media posts and tiles, and a newsletter article to help you promote our latest complaints report, 'Complaints about aged care home services – Insights for people receiving care (July-December 2023)'.

The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak.