Complaints about aged care services – Year in review (July 2023-June 2024)

The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.

In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.

The report also covers:

• information for people receiving care and the importance of sharing your concerns
• information for providers and how to ensure your complaints management process is meaningful and effective
• the Commission’s complaint handling performance.

^{*Updated report published 1 November with correction to Figure 3, page 8.}