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Publication date

On Thursday 6 August 2020, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

Webinar,
6 August webinar screengrab
Publication date

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

Webinar,
Accountabilities of governing bodies in aged care - thumbnail image
Publication date
Last updated

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Fact sheet,
quality review key changes fact sheet image
Publication date
Last updated

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Fact sheet,
Request for specified information key changes fact sheet image
Publication date

We hosted a webinar on 23 August 2021 which covered the behaviour support planning requirements under the restrictive practices legislation.

Webinar,
Restrictive practices - behaviour support planning webinar 23 August 2021
Publication date

This fact sheet provides information on how to complete the Numbers of personnel in the service form.

Fact sheet,
Image of the first page of Numbers of personnel in the service fact sheet
Publication date

This fact sheet provides information for residential aged care providers on behaviour support plans for each consumer who requires it, as part of their care.

Fact sheet,
Cover of Behaviour support plans fact sheet with an elderly lady with pearls talking to a younger lady
Publication date

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

Fact sheet,
Poster,
What happens after you make a complaint poster with three icons: acknowledge investigate and respond
Publication date

This guide is for facilitators to deliver case-based learning to improve antibiotic use for urinary tract infections in aged care services.

Guides,
Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk
Publication date

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Poster,
Poster with four grey rows and four icons with dipstick container, urinary tract, document and red and white prescription pills
Publication date

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Poster,
Two columns: 1. urine colour chart; 2. outline of human body
Publication date

This user guide relates to the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Guides,
Elderly man with walker and cap, a younger man has his hand on his shoulder while they walk
Publication date

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world

Letters,
Thumbnail
Publication date

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

Guides,
Poster,
Poster with: What are restrictive practices? in white text on a blue background. There are five circles: pink, grey. dark green, green and yellow with icons
Publication date

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards storyboards user guide  (PDF  934.11 KB)
Storyboard - Standard 1  (PDF  4.03 MB)
Storyboard - Standard 2  (PDF  4.1 MB)
Storyboard - Standard 3  (PDF  4.41 MB)
Storyboard - Standard 4  (PDF  3.8 MB)
Storyboard - Standard 5  (PDF  4.1 MB)
Storyboard - Standard 6  (PDF  2.06 MB)
Storyboard - Standard 7  (PDF  10.02 MB)
Storyboard - Standard 8  (PDF  4.33 MB)
Storyboard - Quality Standards  (PDF  12.49 MB)
Storyboard - Dignity of risk  (PDF  4.51 MB)
Storyboard - Open disclosure  (PDF  11.16 MB)
Combined Standards storyboards  (PDF  4.45 MB)
Brochure,
Guides,
Presentations,
Standards Storyboards Resource image
Publication date

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
Cover image Regulatory Bulletin PDF
Publication date

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

Letters,
Thumbnail
Publication date

On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.

Letters,
Thumbnail
Publication date

This presentation is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Tool,
Presentations,
First slide of To Dip or Not To Dip case-based education presentation with dip stick and container with coloured squares
Publication date

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

Presentations,
Introduction slide of Medication-related complaints in residential aged care, elderly lady in wheel chair being pushed by a younger lady