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Publication date

National Aged Care Provider Conference 2023 - Our approach to resolving complaints. Presentation by:

  • Janet Anderson PSM, Commissioner
  • Louise Macleod, Complaints Commissioner
  • Michelle Bampton, Executive Director, Intake and Complaints Resolution

 

Presentations,
thumbnail Our approach to resolving complaints
Publication date

National Aged Care Provider Conference 2023. Our approach to assessing and monitoring quality aged care. Presentation by Anthony Speed Executive Director, Quality Assessment and Monitoring.

 

Presentations,
thumbnail - Our approach to assessing and monitoring quality aged care
Publication date

National Aged Care Provider Conference 2023 - Our approach to compliance. Presentation by Peter Edwards, Executive Director, Quality Compliance, Financial and Prudential Regulation

 

Presentations,
thumbnail our approach to compliance
Publication date

‘Additional care or services’ are care and services that are offered to residents of a residential aged care service by their provider, in addition to those that their provider is required to provide by law. By agreement with the resident, an approved provider can charge fees for additional care and services. 

This Regulatory Bulletin outlines the expectations of the Commission relating to providers’ responsibilities around the charging of fees for additional care and services. It also outlines the Commission’s response where a provider does not meet their responsibilities.

Regulatory Bulletins,
thumbnail rb2023-20
Publication date

A fact sheet that informs providers of their obligation to provide information about their operations to the Department of Health and Aged Care by the 31st of October each year.

 

Fact sheet,
thumbnail provide information to the department factsheet
Publication date

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

Fact sheet,
home services arrangement fact sheet thumbnail
Publication date

This document responds to questions put to the Commission at the ‘Regulation of workforce-related responsibilities including 24/7 on site registered nurse and care minutes’ webinar held on 18 April 2023. The information is current as at 17 May 2023.

 

Webinar,
thumbnail - webinar regulation of workforce
Publication date

This fact sheet outlines your role as a provider in ensuring your staff have the necessary knowledge and skills to support residents’ daily oral health care.

 

Fact sheet,
thumbnail-supporting daily oral health
Publication date

This fact sheet outlines steps you can take to support residents to manage their oral health.

Fact sheet,
thumbnail - supporting daily oral health staff
Publication date

This fact sheet outlines the steps to recognise and respond to signs of poor oral health in residential aged care.

 

Fact sheet,
thumbnail - know look act providers
Publication date

Recognising and responding to signs of mouth and tooth pain in residential aged care A3 poster.

 

Poster,
thumbnail - know look act oral pain poster
Publication date

Good oral health is an important part of your overall health. The health of your mouth and teeth can affect your wellbeing and quality of life.

 

Fact sheet,
thumbnail - looking after oral health
Publication date

Poor oral health can cause pain, interrupt sleep and affect your ability to eat, drink and speak. It can impact the way you feel about your appearance or general health.

 

Fact sheet,
thumbnail - your oral health consumers
Publication date

Your oral health in aged care – A guide for aged care residents. 

 

Poster,
thumbnail - caring for your oral health poster
Publication date

This document responds to questions put to the Commission at the ‘Aged care sector reforms – current status and what’s next?’ webinar held on 15 December 2022. The information is current as at 15 May 2023.

 

Webinar,
Guides,
thumbnail - webinar status aged care reforms
Publication date

Supporting a resident’s choice to accept risks can help them to live the life they choose. The Aged Care Charter of Rights states that residents must be enabled to make choices, including where those choices involve personal risk.

 

Poster,
thumbnail food and drink poster
Publication date

You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.

 

Poster,
thumbnail food and drink fact sheet
Publication date

It is important that residential aged care staff support residents to make choices about their food, drink and dining.

Poster,
thumbnail providing choice
Publication date

You have the right to make choices about your life in residential aged care. This includes what you eat, drink and your dining experience. The Aged Care Quality Standards state that you can make informed choices and live the life you choose.

 

Poster,
thumbnail your right to make choices
Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

Video,
thumbnail hand hygiene video