These conversation cards will help you engage workers with key concepts in each Standard. Workers can use the questions on each card as prompts for explaining how they apply the Standards in practice.
When printing double sided, please select short edge for the correct format.
These black and white versions of our conversation cards will help you engage workers with key concepts in each Standard. Workers can use the questions on each card as prompts for explaining how they apply the Standards in practice.
When printing double sided, please select short edge for the correct format.
This handy checklist will help providers and workers understand their obligations under the Strengthened Standards and will also provide links to other resources on the Quality Standards.
Provider readiness checklist (PDF 612 KB)
We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .
This fact sheet is a quick reference guide which gives providers an overview of why there are different registration categories, what this means for them in practice, and how they can support your workers.
Strengthened Quality Standards - Quick reference guide (PDF 454.33 KB)
Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.
Outbreak Management Plan - stress testing outline (PDF 424.34 KB)
Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Outbreak Management Plan - Key features (PDF 839.81 KB)
This plan gives an overview of the resources the Commission has published to date, to help the aged care sector prepare for the new Aged Care Act.
Sector Readiness Plan - by date (PDF 336.72 KB)
You need to have governance systems and processes to make sure your aged care workers can work in aged care.
This fact sheet explains a provider’s responsibilities for:
- screening workers
- preventing breaches to banning orders.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Making sure your workers can work in aged care (PDF 275.56 KB)
This resource is for aged care workers and provides an overview of how we regulate the aged care sector.
Regulatory Strategy placemat for aged care workers (PDF 505.02 KB)
This resource is for older people and provides an overview of how we regulate the aged care sector.
Regulatory Strategy placemat for older people (PDF 500.72 KB)
This resource is for aged care providers and provides an overview of how we regulate the aged care sector.
Regulatory Strategy placemat for providers (PDF 505.82 KB)
We want older people, their carers, their supporters and their aged care advocates to be active partners in their care and to be able to speak up when things are not right. Our Complaints Handling Policy explains how:
- we deliver a high-quality complaint handling service in line with the Aged Care Act 2024
- a person can make a complaint
- we will respond to a complaint.
Complaints handling policy (PDF 430.27 KB)
This regulatory bulletin explains how a provider or person working in aged care can show that they are committed to improving through an enforceable undertaking.
Regulatory Bulletin RB2024-26 Enforceable undertakings (PDF 395.84 KB)
This strengthened Quality Standards training package is designed for providers to deliver to their own staff. The format enables you to add your own brand and logos and adjust the content to suit your service category.
Letter from the Commissioner – Preparing for the high-risk weather season 2024-25.
The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.
In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.
The report also covers:
This guide is for family members, friends and other representatives of people living with dementia in residential aged care. It explains ways you can support good nutrition and help create enjoyable dining experiences for them.
This guide is for family members, friends and other representatives of people living with dementia at home. It explains ways you can support good nutrition and help create enjoyable dining experiences for them in the home environment.
This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
