A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.
From 10 September 2026, provider forms will include a digital certificate that confirms the form is secure and issued by the Commission.
From 1 October 2026, we will not accept provider forms downloaded before 10 September 2026 because they will not include the digital certificate.
To avoid delays, download the latest version of the provider form each time you submit an application, request or notification to the Commission.
Due to the impact of the current global Microsoft outage, including Outlook, providers are currently unable to complete any provider form submissions as a unique link email cannot be generated. Thank you for your understanding and patience. If you have any urgent regulatory matters please call us on 1800 951 822.
On this page you can:
Renewal of registration forms are emailed to registered providers
