Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
Read the open letter to older people, families and supports from the Commissioner and Complaints Commissioner explaining how the new Aged Care Act 2024 uphold your rights in aged care, and the support available to you to raise a concern, provide feedback or make a complaint.
*some complaints closed may have been
received in previous months
