Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Open letter to older people, families and supporters from the Commissioner and Complaints Commissioner

Publication date

Read the open letter to older people, families and supports from the Commissioner and Complaints Commissioner explaining how the new Aged Care Act 2024 uphold your rights in aged care, and the support available to you to raise a concern, provide feedback or make a complaint.

Attachments
Resource Type
Letters,
Topics
Aged Care Quality Standards
Charter of Aged Care Rights
Open letter to older people, families and supporters from the Commissioner and Complaints Commissioner - thumbnail
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.