Resource library

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Aged Care Quality and Safety Commission Statement of Intent 2019.

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

Important update:

In response to the recent announcement that the new Aged Care Act will be briefly deferred to 1 November 2025, the Commission is working with the Department of Health, Disability and Ageing as a matter of priority, in relation to aged care providers whose accreditation expires between 1 July and 1 November.

At this stage, please do not submit an application for reaccreditation. The Commission will provide you with additional information when an approach has been determined.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

This fact sheet series is related to Key changes under the new Commission Act and Rules.

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.