A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.
This resource is not available to order.
chatterbox_web.pdf (PDF 804.94 KB)
A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.
This resource is not available to order.
Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.
Accreditation and re-accreditation key changes fact sheet (DOCX 199.45 KB)
Part of a fact sheet series related to Key changes under the new Commission Act and Rules
As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.
Request for specified information key changes fact sheet (DOCX 198.44 KB)
Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.
Transitional arrangements key changes fact sheet (DOCX 197.06 KB)
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
How an aged care advocate can help you – fact sheet (PDF 267.87 KB)
Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.
This resource is not available to order.
The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.
Notice of collection (English) (PDF 170.85 KB)
Arabic – إشعار بجمع المعلومات (PDF 270.36 KB)
Armenian – Հաւաքման ծանուցում (PDF 268.16 KB)
Chinese, Traditional – 收集個人資料通知書 (PDF 535.67 KB)
Croatian – Оbavijest о prikupljanju osobnih podataka (PDF 286.9 KB)
Dutch – Kennisgeving van verzameling (PDF 246.99 KB)
French – Avis de collecte de renseignements (PDF 270.63 KB)
German – Datenerhebungsmitteilung (PDF 257.44 KB)
Greek – Ειδοποίηση συλλογής (PDF 252.15 KB)
Hindi – एकत्रित करने के बारे में नोटिस (PDF 455.79 KB)
Hungarian – Személyes adatok begyűjtéséről szóló értesítés (PDF 291.64 KB)
Italian – Avviso di raccolta di informazioni (PDF 268.69 KB)
Latvian – Paziņojums par informācijas apkopošanu (PDF 247.52 KB)
Macedonian – Известување за собирање на информации (PDF 247.08 KB)
Maltese – Avviż dwar il-ġabra ta’ informazzjoni (PDF 275.54 KB)
Polish – Powiadomienie o gromadzeniu danych (PDF 290.59 KB)
Portuguese – Aviso de recolha (PDF 243.31 KB)
Russian – Уведомление о сборе информации (PDF 231.3 KB)
Serbian – Обавештење о прикупљању личних података (PDF 260.94 KB)
Spanish – Aviso de recopilación de información (PDF 271.33 KB)
Tagalog – Abiso ng koleksyon (PDF 266.14 KB)
Turkish – Bilgi toplama bildirimi (PDF 230.55 KB)
Ukrainian – Повідомлення про збір даних (PDF 251.93 KB)
Vietnamese – Thông báo về thu thập thông tin (PDF 269.73 KB)
Top tips for service providers managing complaints.
This fact sheet gives older people tips on raising a concern about aged care with their provider or with us.
English - Top tips for raising a concern (PDF 292.96 KB)
Arabic - نصائح مهمة للتعبير عن مخاوفك (PDF 4.99 MB)
Chinese Traditional - 提出疑慮的實用建議 (PDF 5 MB)
Chinese Simplified - 提出顾虑的 实用建议 (PDF 5.16 MB)
Croatian - Najbolji savjeti za prijavu problema (PDF 4.95 MB)
French - Conseils pour signaler une inquiétude (PDF 4.95 MB)
Greek - Χρήσιμες συμβουλές για να εκφράσετε μια ανησυχία (PDF 4.94 MB)
Gujarati - એક ચિંતા રજ ૂ કરવા માટેના સૂચનો (PDF 5.12 MB)
Hindi - चिंता व्यक्त करने के लिए शीर््ष सुझाव (PDF 5.13 MB)
Italian - Consigli utili per segnalare un problema (PDF 4.94 MB)
Macedonian - Најдобри совети за пријавување проблеми (PDF 4.94 MB)
Maltese - L-aqwa pariri biex tqajjem tħassib (PDF 4.95 MB)
Nepali - चिन््तता व्यक्त गर््नका लागि शीर््ष सुझावहर (PDF 5.13 MB)
Punjabi - ਕਿਸੇ ਚਿੰਤਾ ਨੂੰ ਦੱਸਣ ਲਈ ਵਧੀਆ ਸੁਝਾਅ (PDF 4.96 MB)
Russian - Обращение с претензией: важные полезные советы (PDF 4.94 MB)
Serbian Cyrillic - Важни савети за изношење проблема (PDF 4.94 MB)
Vietnamese - Gợi ý hữu ích để nêu mối quan ngại (PDF 4.94 MB)
A poster that explains how to make a complaint about aged care and what supports are available to help older people raise concerns.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? poster (PDF 2.3 MB)
Chinese Traditional - 您是否對長者照護服務機構、 工作人員或負責人有疑慮？ (PDF 2.33 MB)
Chinese Simplified - 您是否对老年照护服务机构、 工作人员或负责人有顾虑？ (PDF 2.5 MB)
A brochure that explains how we can help if you have concerns about an aged care provider, worker or responsible person.
This resource is available in 25 different languages including: Arabic, Traditional Chinese, Simplified Chinese, Croatian, English, French, Greek, Hindi, Italian, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, Tagalog, Turkish and Vietnamese.
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 2.36 MB)
Chinese Traditional - 您是否對長者照護服務機 構、工作人員或負責人有 疑慮？ (PDF 2.19 MB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 2.13 MB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 2.11 MB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 2.24 MB)
Macedonian – Дали имате некој проблем или жалба? (PDF 2.11 MB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 758.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 2.12 MB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 2.12 MB)
If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.
acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)
