The Aged Care Quality and Safety Commission (Commission) began operations on 1 January 2019, replacing the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. Combining their functions in one independent agency strengthens the focus on consumers, streamlines regulation, supports better engagement with consumers and providers, and promotes transparency.
This page contains information for aged care providers resulting from the introduction of the Aged Care Quality and Safety Commission Act 2018Aged Care Quality and Safety Commission Rules 2018.
The Aged Care Quality and Safety Commission Act 2018 (Act) establishes the Commission and enables the Minister to make Rules prescribing matters for carrying out or giving effect to the Act.
The Aged Care Quality and Safety Commission Rules 2018 (Rules) give operational effect to the processes of the Commission. The Rules replace a number of Principles including the Quality Agency Principles 2013.
Relevant links and fact sheets:
- Key changes for providers in transitioning to the Commission information sheet
- Language glossary
- Fact sheets on key changes resulting from the establishment of the Commission:
- Accreditation and re-accreditation key changes fact sheet;
- Assessment contacts key changes fact sheet;
- Commonwealth home support programme key changes fact sheet;
- Consent to access premises key changes fact sheet;
- Quality review key changes fact sheet;
- Request for specified information key changes fact sheet;
- Review audits key changes fact sheet; and
- Transitional arrangements key changes fact sheet.
The Commission will continue to communicate with the sector on any changes arising from amendments to the Act or Rules.
Regulatory Policy help desk
Providers can now access a Regulatory Policy help desk for support in understanding how the Commission operates under the Rules. Email firstname.lastname@example.org.