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Request for specified information key changes fact sheet

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Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

A regulatory official (refer to the Language glossary for the definition of a regulatory official) may also request ‘specified information or documents relating to the purpose of the contact within a specified period’ for certain types of assessment contacts, such as desk contacts with residential or home services. This may also include self-assessment material. The request can be made orally or in writing, and the provider must comply with this request.

The Commission will expect providers to undertake self-assessment of their performance against the Standards as part of their commitment to continuous improvement. Providers should be updating their self-assessment information regularly to show how they are complying with the standards and actioning any identified areas of improvement.

The Commissioner may request self-assessment documentation from providers to assist with understanding a provider’s continuous improvement framework.

For more information about self-assessment, including the Commission’s self-assessment template, visit the self-assessment page on the Commission’s website.

National feedback

For support, please contact the Aged Care Quality and Safety Commission by emailing or contact your local Regional Office by calling 1800 951 822 (free call).

Resource Type
Fact sheet,
Assessment processes
Residential services
Request for specified information key changes fact sheet image