Request for specified information key changes fact sheet

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

A regulatory official (refer to the Language glossary for the definition of a regulatory official) may also request ‘specified information or documents relating to the purpose of the contact within a specified period’ for certain types of assessment contacts, such as desk contacts with residential or home services. This may also include self-assessment material. The request can be made orally or in writing, and the provider must comply with this request.

The Commission will expect providers to undertake self-assessment of their performance against the Standards as part of their commitment to continuous improvement. Providers should be updating their self-assessment information regularly to show how they are complying with the standards and actioning any identified areas of improvement.

The Commissioner may request self-assessment documentation from providers to assist with understanding a provider’s continuous improvement framework.

For more information about self-assessment, including the Commission’s self-assessment template, visit the self-assessment page on the Commission’s website.

National feedback

For support, please contact the Aged Care Quality and Safety Commission by emailing info@agedcarequality.gov.au or contact your local Regional Office by calling 1800 951 822 (free call).