Key changes for aged care providers
Commencement of the Aged Care Quality Standards
On 1 July 2019, the Aged Care Quality and Safety Commission (Commission) began assessing and monitoring the quality of care and services against the Aged Care Quality Standards (Quality Standards).
Please see our Transitioning to the new Standards page. It includes a transitional arrangements fact sheet about the key changes for providers.
Commission Act and Rules
For information about changes for providers when Commission was established on 1 January 2019, please see our Commission Act and Rules page.
Guidance material on the Aged Care Quality standards and self-assessment process
The Commission has developed guidance material on the Quality Standards to help organisations implement and maintain compliance. These Quality Standards apply to all aged care services including residential care, home care, short-term restorative care, and services under the Commonwealth Home Support Programme and National Aboriginal and Torres Strait Islander Flexible Aged Care Program.
Before completing a self-assessment, aged care providers should familiarise themselves with the following information:
- Aged Care Quality Standards;
- Guidance and Resources for Providers to support the Aged Care Quality Standards; and
- Guidance on the Self-Assessment Tool template for the Quality Standards (DOC, 448.99 KB)
Accreditation of commencing residential services
The Application for Accreditation form has been updated to reference the Quality Standards. Applications to the Commission from 1 July 2019 should be made using the new form. It includes a self-assessment tool for measuring planning and performance against the Quality Standards.
For further information on the accreditation process and to access the application form visit our Accreditation of commencing services page.
Re-accreditation of residential services
From 1 July 2019, all self-assessment information submitted with applications for re-accreditation of residential services will measure compliance with the Quality Standards.
Approved providers applying for re-accreditation from 1 July 2019 can download the Application for Re-accreditation form from the re-accreditation of residential services page. Details on the self-assessment tool template to be submitted with the application are below.
For further information on the re-accreditation process visit our re-accreditation of residential services page.
Self-assessment tool template
Before you complete self-assessment for your organisation, familiarise yourself with the new Aged Care Quality Standards, Guidance and Resources for Providers to support the Aged Care Quality Standards and Guidance on the Self-Assessment Tool template for the new Standards (DOC, 448.99 KB).
Assessment and monitoring against the new Quality Standards began on 1 July 2019.
A self-assessment tool template for the new Standards (available in Microsoft word and excel) has been developed to assist providers to prepare for the Quality Standards.
Note: This is not a prescribed template. Providers may complete a self-assessment in their preferred format.
DOWNLOAD SELF-ASSESSMENT TOOL TEMPLATES FOR THE QUALITY STANDARDS:
- Self-Assessment Tool template for the Quality Standards - WORD (DOC, 568.71 KB) and Plan for Continuous Improvement template - WORD (DOC, 215.36 KB). It is helpful to complete these together.
- Combined Self-Assessment Tool for the Quality Standards and Plan for Continuous Improvement EXCEL template (XLSX, 3.26 MB)
What is self-assessment?
Self-assessment is an important part of the continuous improvement cycle for aged care providers. It provides an opportunity to evaluate performance against the Quality Standards, to review the results for aged care consumers (consumers), to assess the effectiveness of any improvements and to support processes for ongoing quality improvement and risk management.
Completing a self-assessment will provide evidence that improvement has taken place and assist in communicating a provider’s success.
How to plan for a self-assessment
Make self-assessment a positive mechanism to support improvement and be a signpost for good practice.
Approach the process of self-assessment as an ongoing tool rather than a task that is completed in a short or contained period, in between other duties.
It may be useful to review and update the self-assessment regularly for example monthly or quarterly - so it continues to develop over time. This will also assist with updating the plan for continuous improvement.
Get organised. Wherever possible the assessment should be completed by a small team that gathers evidence and checks the accuracy of details. Involve consumers and their representatives throughout this process.
Identifying risk to the standard of care and services
There are known sector-wide risks that can affect the standard of care and service.
A provider’s self-assessment should include any risk factors that may affect service operations. It should also include how this is being managed to ensure that quality care and services are being delivered for consumers – and preventing possible harm to their safety, health or well-being.
Potential risk factors may include:
- relocation of the service or building works;
- any recommendations for improvement or adverse findings by an alternate oversight or regulatory or investigative body; and
- changes to key personnel for the service.
The completed self-assessment should be reviewed by peers or senior staff for accuracy and completeness.
Report on the findings
Report the findings of the self-assessment within the service and to its governing body. This is so that organisation-wide strategies can be developed to support improvement.
For any further information or questions, please contact your Regional office on 1800 951 822 or contact the Regulatory Policy help desk at email@example.com.