Resource library

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

This booklet aims to give guidance on how to:

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

This poster outlines the 6 essential elements of effective incident management systems.

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This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

Advance Care Planning – Don’t Leave it Too Late

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

COVID-19 is an infection that can be more serious for some older people. We have developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.