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This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

Fact sheet,
First page of the Prudential Standards Investment management strategy fact sheet with Prudential Standards wheel and two columns of text
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The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).

Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).
 

Fact sheet,
Overcharged accommodation payments
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This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

Fact sheet,
Overcharged accommodation payments - Your rights
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A fact sheet that introduces the responsibility for providers to consider the suitability of their key personnel at least every 12 months.

Fact sheet,
Consider suitability of key personnel
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A fact sheet that informs providers of their governing body membership requirements.

Governing body fact sheet  (PDF  1.48 MB)
Fact sheet,
governing body image thumbnail
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This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

Handbook,
SIRS notification example response Stealing or financial coercion PDF document in white text over teal background.
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Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Guides,
Cover image Standards Guidance and Resources
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Language resources,
Letters,
Poster,
Letters and posters thumbnail image
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People who enter residential care can pay for their accommodation costs with:

  • a refundable deposit
  • a daily payment
  • a combination of a refundable deposit and a daily payment.

When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit. 

Refunding refundable deposits  (PDF  727.58 KB)
Tool,
Guides,
resource image refunding refundable deposits
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The aged care system is changing, and we want to hear from you.

Fact sheet,
Age Care Act - older people thumbnail
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Have your say and help shape the future of aged care.

Fact sheet,
New age care act - providers