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A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Video,
Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video
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Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Fact sheet,
cover image of accreditation and re-accreditation key changes fact sheet
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Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Fact sheet,
assessment contacts key changes fact sheet image
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Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Fact sheet,
Commonwealth Home Support Programme key changes fact sheet image
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This fact sheet series is related to Key changes under the new Commission Act and Rules.

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

Fact sheet,
consent to access premises key changes fact sheet image
Publication date
Last updated

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Fact sheet,
quality review key changes fact sheet image
Publication date
Last updated

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Fact sheet,
Request for specified information key changes fact sheet image
Publication date

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).

Fact sheet,
review audits key changes fact sheet image
Publication date

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

Fact sheet,
transitional arrangements fact sheet image
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Last updated

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Aged care advocacy – fact sheet  (PDF  660.35 KB)
Fact sheet,
Cover image_How Aged Care Advocacy Can Help You Fact Sheet
Publication date

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Fact sheet,
Cover image Right To Seek Review Fact Sheet
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Last updated

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Guides,
Cover image Standards Guidance and Resources
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We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Complaints service we offer thumbnail
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The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
Cover image Regulatory Bulletin PDF
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Forms,
Cover image Quality Assessor Registration form
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Last updated

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

Regulatory Bulletins,
Cover Image Regulatory Bulletin PDF
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Fact sheet,
Guides,
Cover Image Quality Assessors Conflict of Interest Policy
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Last updated

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Regulatory Bulletins,
Cover Image Regulatory Bulletin PDF
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The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

Notice of collection (English)  (PDF  344.24 KB)
Portuguese – Aviso de recolha  (PDF  243.31 KB)
Tagalog – Abiso ng koleksyon  (PDF  266.14 KB)
Fact sheet,
First page of Notice of collection