Publication date
This fact sheet provides a summary of the key legislative changes from 1 July 2021 for providers under the Aged Care Act 1997 and the Quality of Care Principles 2014.
Complaints about aged care services last month
1,126
New complaints received last month
1,834
Open complaints being worked on
1,164
Complaints closed last month*
*some complaints closed may have been
received in previous months
94%
Enquiries finalised within 7 days
65%
Complaints finalised within 60 days
63%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant