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Publication date

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

rcf_guidelines.pdf  (PDF  2.25 MB)
Guides,
Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia
Publication date

To assist aged care providers, the Commission has identified some of the very useful information and resources produced by Commonwealth and State Departments of Health.

Fact sheet,
Elderly woman sneezing
Publication date

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

ACQSC_Open_Disclosure.pdf  (PDF  874.11 KB)
Brochure,
Guides,
cover image of open disclosure framework and guidance PDF
Publication date

This provider template is for recording information for consumers receiving psychotropic medications.

Forms,
Guides,
Cover image for Psychotropic medications self-assessment tool
Publication date
Last updated

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Forms,
Language resources,
Cover image of Charter for Aged Care Rights signing template
Publication date

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Brochure,
Charter of Aged Care Rights 2019 POSTER
Publication date

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

Poster,
Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes
Publication date

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Image,
Aged Care Quality Standards wheel infographic of the Commission's range of resources available for download to support service providers and their consumers to understand the Quality Standards.
Publication date

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Video,
Cover image What Consumers should know about the new Aged Care Quality Standards video
Publication date

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Video,
Cover Image of Aged Care Quality Standards Educational Video
Publication date

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

Fact sheet,
Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded
Publication date

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Corporate publications,
Cover Image Corporate Plan Jan-Jun 2019
Publication date

Aged Care Quality and Safety Commission Statement of Intent 2019.

Corporate publications,
Cover Image Statement of Intent 2019
Publication date

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

Corporate publications,
Cover Image Statement of Expectation 2019
Publication date

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

chatterbox_web.pdf  (PDF  804.94 KB)
Brochure,
Downloadable Chatterbox template for the Aged Care Quality Standards
Publication date

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

Provider resolution fact sheet  (PDF  641.51 KB)
Fact sheet,
Thumbnail image of Provider resolution fact sheet
Publication date

For more information see our Re-accreditation of residential aged care services web page.

Application for re-accreditation  (DOCX  154.5 KB)
Forms,
Cover image Application for re-accreditation V1.4
Publication date

For more information see our Re-consideration and review of decisions page.

Application for reconsideration  (DOCX  114.23 KB)
Forms,
application for reconsideration
Publication date
Last updated

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Forms,
Guides,
Cover Image of Aged Care Quality Standards Self-Assessment Tool