Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
The purpose of this document is to give practical guidance to providers when making reports about serious incidents via the Serious Incident Response Scheme (SIRS) tile on the My Aged Care Provider Portal.
We have chosen four of the most important questions from the portal to help demonstrate the type of information that should be included in a priority 1 (P1) notification.
*some complaints closed may have been
received in previous months
