Resource library

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

This provider template is for recording information for consumers receiving psychotropic medications.

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

RB 2019-04 (Rescinded)- This Regulatory Bulletin outlines how the Commission will respond to and manage non-compliance with the Aged Care Quality Standards.

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Aged Care Quality and Safety Commission Statement of Intent 2019.

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

For more information see our Re-consideration and review of decisions page.

Important update:

In response to the recent announcement that the new Aged Care Act will be briefly deferred to 1 November 2025, the Commission is working with the Department of Health, Disability and Ageing as a matter of priority, in relation to aged care providers whose accreditation expires between 1 July and 1 November.

At this stage, please do not submit an application for reaccreditation. The Commission will provide you with additional information when an approach has been determined.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.