Skip to main content

Assessment contacts key changes fact sheet

Publication date

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

An assessment contact is any form of contact other than a site audit, review audit or a quality review that is conducted between a regulatory official and a provider of aged care services. From 1 July 2019 assessment contacts conducted for the purpose of assessing the provider’s performance, in relation to the service, are assessed against the Aged Care Quality Standards (Quality Standards).

The Aged Care Quality and Safety Commission (Commission) can also conduct assessment contacts with providers to:

  • assist the provider’s continuous improvement process
  • identify if there is a need for a review audit or quality review
  • provide additional information or education about assessment processes.

Notification of assessment contact

There is no requirement regarding the notice period that the Commission must give the provider of an upcoming assessment contact. The Commission can undertake an assessment at any time, with or without notice, of both residential and home services.

Notification to aged care consumers (consumers)

If the assessment contact involves a visit to the premises of a service, and is being made with notice, the Aged Care Quality and Safety Commissioner (Commissioner) will give the provider:

  • of a residential service, a poster that must be displayed in one or more prominent locations in the premises to inform consumers and their nominated representatives of the assessment contact
  • of a home service, the form of words to be used to tell consumers and their nominated representatives about the assessment contact. The provider must take reasonable steps to inform consumers/representatives.

Where the visit to premises of a residential service does not involve prior notice, the person in charge will be given a poster to display when the assessment team enters the premises. Further guidance on processes for visits to home services without notice will be developed for quality assessors and providers.

For more information about assessment contacts visit the assessment contacts page on the Commission’s website.

National feedback

For support in understanding the rules and their operational implications, please contact the Aged Care Quality and Safety Commission by emailing or contact your local regional office by calling 1800 951 822 (free call).

Resource Type
Fact sheet,
Assessment processes
assessment contacts key changes fact sheet image