Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Top tips for making a complaint

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Last updated

This fact sheet provides top tips for older people when making a complaint including:

  • what to consider when making a complaint to a provider
  • what you may want to ask of the provider in response
  • how to raise a complaint to the Commission.
Attachments
Resource Type
Fact sheet,
Language resources,
Topics
Complaints
Education and training
Top tips for making a complaint - older Australians
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.