Compliance and Enforcement Policy

Our Compliance and Enforcement Policy applies from 1 November 2025.

The Policy explains the compliance and enforcement actions we can take to:

• make sure providers and workers understand and comply with their obligations under the new Aged Care Act (2024) and the Aged Care Rules 2025
• uphold the rights of older people under the Statement of Rights
• remedy and prevent non-compliance and promote conduct that protects the safety, health and wellbeing of older people.

Our response to non-compliance will depend on the risk it presents to older people, and how willing the provider or worker is to work with us to manage the risk.