The Aged Care Act 2024 (the Act) introduces the concept of an ‘associated provider’ to describe an organisation that delivers services on behalf of a registered provider. Registered providers are responsible for the quality, safety and compliance of services delivered by associated providers, including compliance with the Aged Care Code of Conduct.
As such, registered providers must have effective mechanisms in place to maintain oversight of services delivered by associated providers. Registered providers are also responsible for ensuring that all aged care workers, even where they are delivering funded aged care services through an associated provider, have met the screening requirements.
Read our Regulatory Bulletin which explains the types of entities (organisations and people) that are considered associated providers and the requirements that apply to them. We also explain the requirements of registered providers who use associated providers in the delivery of their aged care services.
Read our Frequently Asked Questions providing guidance to common questions on when registered providers need to tell the Commission about their associated providers.
