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Residential services

The information on this page is for residential services. This includes residential aged care services as well as flexible care services through which short-term restorative care is provided in a residential care setting.

The Aged Care Quality and Safety Commission (Commission) is responsible for accrediting and monitoring the quality of care and services of residential services against the Aged Care Quality Standards (Quality Standards). Residential services provide a range of care, accommodation, hospitality and services for older people who are unable to continue living independently in their own homes.  

Following are links to help your organisation prepare for assessments and promote continuous improvement in care in line with the Quality Standards:

Younger people in residential aged care

Most people receiving care in residential aged care facilities are older Australians. However, in some cases a person younger than 65 years may receive care in residential aged care services as there may be no other suitable accommodation to meet their needs. 

NDIS registration now required from 1 December 2020

The NDIS Commission has recently written to all affected residential aged care providers and NDIS participants to explain that due to the COVID-19 pandemic, the NDIS has deferred commencement of mandatory NDIS registration for residential aged care providers supporting NDIS participants. This deferment, expected to be extended until 30 November 2020, followed consultation with stakeholders including organisations representing NDIS participants. Previously, this exemption was due to expire on 30 June 2020.

Providers can read more about the arrangements on the NDIS Quality and Safeguards Commission website.

Information for NDIS participants receiving care in residential aged care services is available on our website.

Return to Providers home page for a full overview of content for all aged care service types, including home services and flexible care services.


Tuesday, 14 July 2020 - 3:13pm