Open Disclosure resources for consumers
Last updated
This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
External Link
Key Theme
Feedback and complaints management system
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.6b: Complaints and feedback management for individuals
2.3: Accountability, quality system and policies and procedures
