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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 29 of 29 result(s)
/quality-standards/keeping-residents-safe-summer

Keeping residents safe this summer

Guidance

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Emergency and disaster management, Delivering comprehensive care and services, Environment
Standard
2: The Organisation, 4: The Environment
Outcomes
2.10: Emergency and disaster management, 4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Keeping residents safe this summer
/quality-standards/privacy-and-confidentiality-introduction-aged-care-video

Privacy and confidentiality – Introduction to aged care video

Video
Last Updated

This resource is a training video guiding aged care staff on the importance of maintaining privacy and confidentiality for people receiving care. It covers protecting personal information, proper handling of sensitive data, and safe sharing practices, aiming to make sure clients feel secure in sharing information. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Dignity, respect and privacy, Delivering comprehensive care and services, Care coordination and transitions
Standard
1: The Individual, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 7.1: Daily living, 7.2: Transitions
Privacy and confidentiality – Introduction to aged care video
/quality-standards/national-aboriginal-and-torres-strait-islander-flexible-aged-care-program

National Aboriginal and Torres Strait Islander Flexible Aged Care Program

Guidance
Published date
Last Updated

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Delivering comprehensive care and services, Corporate and clinical governance, Care coordination and transitions
Standard
3: The Care and Services, 2: The Organisation, 1: The Individual, 7: The Residential Community
Outcomes
3.2: Delivery of funded aged care services, 2.1: Partnering with individuals, 1.1: Person-centred care, 7.2: Transitions
National Aboriginal and Torres Strait Islander Flexible Aged Care Program
/quality-standards/principles-safe-and-high-quality-transitions-care

Principles for safe and high-quality transitions of care

Guidance
Published date

This resource outlines essential principles to support safe and high-quality transitions of care for people across healthcare settings, including aged care. It emphasises person-centred approaches, multidisciplinary collaboration, secure record systems, and continuity of care, aiming to minimise risks during care transitions for vulnerable populations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Care coordination and transitions
Standard
3: The Care and Services, 7: The Residential Community
Outcomes
3.4: Planning and coordination of funded aged care services, 7.2: Transitions
Principles for safe and high-quality transitions of care
/quality-standards/poster-principles-safe-and-high-quality-transitions-care

Poster - Principles of safe and high-quality transitions of care

Poster
Published date

This resource outlines the principles of safe and high-quality transitions of care. It highlights the importance of person-centred care, multidisciplinary collaboration, and clear communication between providers. It ensures coordination, accountability, and secure documentation to support continuity of care when transferring people between care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Care coordination and transitions
Standard
3: The Care and Services, 7: The Residential Community
Outcomes
3.4: Planning and coordination of funded aged care services, 7.2: Transitions
Poster - Principles of safe and high-quality transitions of care
/quality-standards/national-health-and-climate-strategy-resources-collection

National Health and Climate Strategy – Resources collection

Guidance
Published date

This is a collection of resources related to the National Health and Climate Strategy. The collection includes the strategy, implementation plan 2024-2028, stakeholder engagement report, governance information and publications. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.10: Emergency and disaster management
National Health and Climate Strategy – Resources collection
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Corporate and clinical governance, Accountability and quality system, Risk management system, Incident management system, Feedback and complaints management system, Information management system, Workforce and human resources management, Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/support-home-program-handbook

Support at Home program handbook

Guidance
Last Updated

This resource outlines the design and key components of the Support at Home program, effective from 1 November 2025. It provides guidance for aged care providers on service delivery, budgeting, and assessment processes, helping older people remain independent at home. It also details regulatory requirements and transition from existing programs. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Care coordination and transitions
Standard
7: The Residential Community
Outcomes
7.2: Transitions
Support at Home program handbook
/quality-standards/managing-emergency-situations

Managing emergency situations

Guidance

This resource outlines strategies for managing emergency situations, focusing on risk mitigation, preparedness, response, and recovery. It includes guidelines on emergency planning, crisis leadership, and community engagement, emphasising coordinated efforts across various sectors to handle natural or human-caused disasters.

Guidance and requirements may differ across states and territories. Users are responsible for considering their individual circumstances and specific state-based regulations and legislation.

Author
External resource
Key Theme
Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.10: Emergency and disaster management
Managing emergency situations