The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
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/quality-standards/better-practice-guide-complaints-handling-aged-care-services
Better practice guide to complaints handling in aged care services
Published date
Last Updated
This booklet aims to give guidance on how to:
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
