Quality Standards Resource Centre

This resource addresses the challenges people with cognitive disabilities face when accessing healthcare, such as communication barriers, limited access to quality services, over-prescription, and restrictive practices. It invites feedback on how to improve care quality and ensure the human rights of those with disabilities are upheld, incorporating considerations for different cultural and demographic groups.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This resource provides culturally safe and responsive palliative care information for Aboriginal and Torres Strait Islander peoples. It includes guidance for health professionals on culturally appropriate care, patient and family journeys, and relevant research and practices to support respectful and effective healthcare for Indigenous communities.

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource provides guidance on nutrition for people in palliative care. It highlights the importance of prioritising comfort and quality of life over nutritional intake. It discusses oral intake, artificial hydration, and medically assisted nutrition, emphasising communication with families and cultural considerations when managing nutrition and hydration at the end of life.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource provides a quick reference guide for approved aged care providers on collecting and reporting data related to unplanned weight loss as part of the National Aged Care Mandatory Quality Indicator Program. It outlines reporting requirements for significant and consecutive unplanned weight loss and offers guidance on how to track and submit data quarterly. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the framework for electronic prescribing, offering an alternative to paper prescriptions for healthcare providers and consumers. It explains the benefits of electronic prescriptions, such as reducing errors, improving efficiency, and supporting medication safety. The resource also covers technical and legislative requirements for implementing electronic prescriptions in various healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards version 1.0, which sets minimum software requirements for clinical information and electronic medication management systems in aged care. The standards support interoperability, data sharing, and improved care quality by enabling safe and efficient clinical decision-making and information exchange between care providers.

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards, providing minimum software requirements for clinical information systems used in aged care. It supports interoperability, data sharing, and safe clinical decision-making. The standards aim to enhance care coordination, improve data accuracy, and ensure compliance with privacy and security protocols within residential aged care settings.

This resource provides an overview of electronic prescriptions, which offer a digital alternative to paper prescriptions. It explains how electronic prescriptions can be issued by healthcare providers and stored on digital devices for convenience. The resource also details the benefits of the Active Script List (ASL) for managing multiple prescriptions, enhancing efficiency and medicine safety.

This resource provides information on advance care planning, which enables people to make decisions about their future health care in case they are unable to communicate their preferences. It helps ensure that healthcare providers and loved ones understand and respect their treatment choices. The resource includes tools, forms, and advice for creating an advance care plan.

This resource provides guidance for aged care providers on working with people from diverse backgrounds. It includes information on caring for people from culturally and linguistically diverse (CALD) backgrounds, LGBTI elders, care leavers, and Aboriginal and Torres Strait Islander Elders. Training programs and resources are available to support culturally appropriate care​. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides key statistics and findings on disability, ageing, and carers in Australia. It offers insights into the prevalence of disability, living arrangements, health conditions, and the needs for assistance among older adults. It also includes data on informal and formal care providers, highlighting the importance of support services for those aged 65 years and over in aged care settings.

This resource supports aged care workers in managing stress and maintaining mental and physical wellbeing. It includes videos and tools focused on self-care strategies, such as mindfulness, relaxation, and personalised self-care planning. The resource is designed to help prevent burnout and promote resilience in delivering high-quality care in aged care settings.

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.