Quality Standards Resource Centre

This resource provides actions for health service organisations to support clinical assessment and diagnosis, promoting a person-centred approach and comprehensive care planning. It highlights training, clear communication of roles, and systems for documenting diagnoses and care plans. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet covers the frequently asked questions about consent in aged care.

This resource is a guide for consumers about the Australian Commission on Safety and Quality in Health Care's Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard.  The resource includes 8 quality statements about the health care consumers should receive to support the correct use of psychotropic medicines. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This collection of resources is related to the guiding principles for medication management.The guiding principles aim to promote the quality use of medicines when moving between different health care settings and health care providers. The collection includes the guiding principles and the corresponding glossary, user guide and fact sheet. This resource may apply to healthcare contexts outside of aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This handbook provides tools to support medicine management in multimorbidity and polypharmacy. The Department of Health and Aged Care commissioned the University of South Australia to develop the handbook. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on high-risk medicines, including safety alerts, notices, and best practices for safe prescribing, dispensing, and administration. It includes information on insulin and anticoagulant safety, monitoring tools, and best practice recommendations to improve medication safety and reduce harm from high-risk medications across healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on identifying and reporting adverse events related to medicines, vaccines, and medical devices. It outlines who can report, how to submit a report, the importance of these reports for safety monitoring, and the steps taken by the TGA in response to reported safety concerns. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on how to report adverse events, side effects, or problems related to medicines, vaccines, and medical devices. It includes reporting procedures and information for consumers, health professionals, and industry, aiming to enhance safety and address breaches or non-compliant advertising. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource supports health practitioners in managing medicines through the use of medication charts in aged care facilities and hospitals. It provides guidelines for safe prescribing, administration, and communication. The resource includes both paper-based and electronic medication chart systems to reduce errors, improve patient safety, and streamline medication management processes in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource informs older Australians about their rights and choices regarding medication, including potential side effects, the importance of informed decision-making, and reducing unnecessary antibiotic and psychotropic use. It offers brochures, videos, and fact sheets to support understanding and provide guidance on alternative treatments and safe medication practices. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information on medication management in aged care, focusing on psychotropics and antimicrobials. It includes tools for reducing inappropriate use, antimicrobial stewardship guidance, self-assessment resources, and quality bulletins. It aims to improve medication safety, prevent inappropriate prescribing, and support care providers in ensuring safe clinical practices.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This is a presentation on Polypharmacy Consumer Perspective. It includes details of a case example, resolution and care management, and key principles related to medicines and goal of care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Pharmaceutical Benefits Scheme (PBS) medication chart's maximum duration in residential aged care. It explains the use of both paper-based and electronic National Residential Medication Charts (NRMC), highlighting their role in managing prescriptions, medication supply, and administration. The document provides guidance on compliance, chart expiry, and medication safety within aged care facilities. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This consensus statement outlines essential elements for recognising and responding to acute physiological deterioration in healthcare settings. It covers clinical processes like vital signs monitoring, diagnosis, and rapid response systems, as well as organisational aspects such as leadership, education, and evaluation. It provides generic information that can be applied to the aged care setting.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a nationally consistent framework for advance care planning documents in Australia. It outlines principles, ethical considerations, and best practices for creating, implementing, and accessing advance care plans, including Advance Care Directives. It aims to guide policymakers, administrators, and healthcare providers in recognising people’s values, preferences, and rights regarding future care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a fictional scenario that follows an older person’s care pathway with a residential aged care provider. The resource focuses on the systems and processes to support high-quality care of older people living with cognitive impairment. It includes 4 key priority areas: person-centred care, medication management, managing changed behaviours and transitions of care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a fictional scenario that follows an older person’s care pathway with an in-home aged care provider. The resource focuses on the systems and processes to support high-quality care of older people living with dementia. It includes 4 key priority areas: person-centred care, medication management, managing changed behaviours and transitions of care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet is informed by the Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard (CCS), developed by the Australian Commission on Safety and Quality in Health Care. The CCS describes the safe and appropriate use of psychotropic medicines for people with cognitive disability or impairment, in a way that upholds their rights, dignity, health and quality of life. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines clinical governance and quality improvement systems to support safe medication management. It requires health service organisations to implement systems for procuring, prescribing, dispensing, and monitoring medicines. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.