Quality Standards Resource Centre

This resource provides detailed guidelines on cleaning and disinfecting workplaces, including aged care settings, to minimise the spread of COVID-19. It outlines cleaning procedures for different surfaces and items, the proper use of disinfectants, and disposal of materials. It supports workplace hygiene by ensuring routine and post-exposure cleaning protocols.

This resource provides guidance on creating welcoming environments in healthcare services, including aged care, to make sure Aboriginal and Torres Strait Islander people feel safe, respected, and supported. It outlines strategies for cultural safety, collaboration with communities, and improving access to care through inclusive design, training, and environmental changes. 

This resource provides information on aids to help people stay safe and independent at home. It includes equipment such as walking aids, bed rails, and pressure-relieving mattresses. These services are available through the Commonwealth Home Support Programme or Home Care Packages, depending on eligibility, following an assessment.

This resource provides an overview of mobility aids, including walkers, wheelchairs, lifting aids, and electric beds, to help people move safely and independently. It explains how these devices can help with daily tasks, manage pain, and reduce injury risks. The document also includes information on accessing aids through government programs or health professionals.

This resource provides information about the Rehabilitation Appliances Program (RAP), which offers aids, equipment, and home or vehicle modifications to help veterans stay independent. It explains the types of items available, such as mobility devices, personal care aids, and home accessibility modifications, and outlines the process for accessing these services through clinical assessments.

This resource outlines tools, aids, and technology to help people with dementia live safely and independently at home. It includes medication reminders, safety devices, communication tools, and sensory aids. The document provides guidance on selecting appropriate tools to support daily tasks, reduce stress, and maintain quality of life at home.

This resource guides users through setting up new aged care services, covering essential agreements for care plans, services, and fees. It outlines various agreement types, such as Home Care Packages and respite care, and provides support options, including advocacy services, to make sure rights and preferences are respected in care arrangements.

This resource discusses age-related communication changes, covering sensory, speech, language, and cognitive adjustments. It offers strategies for improving communication, such as using hearing aids, choosing quiet settings, and involving speech pathologists, helping older people and their families maintain effective and enjoyable communication.

This resource provides information on aged care rights, including guidance on self-advocacy and accessing support. It offers resources, free educational sessions, and access to advocates for assistance with government-funded aged care services, empowering people to address concerns and understand their entitlements.

This resource provides an overview of Australia’s approach to addressing the abuse of older people, including the National Plan, specialist services, awareness campaigns, and legal reforms. It aims to increase awareness, support prevention efforts, and offer accessible resources for those experiencing or at risk of abuse.

This resource addresses balancing privacy and safety for older people using technology in aged care. It highlights the importance of making sure surveillance technology supports independent living while respecting personal dignity, and it explores considerations for safety and privacy in care settings.

This resource highlights the importance of maintaining dignity for older people in aged care, focusing on how technology use can impact their sense of autonomy and respect. It advises service providers to make sure technological solutions enhance care quality without compromising the dignity of those receiving care.

This resource provides guidelines on caring for older veterans, focusing on areas such as multimorbidity, medication management, and palliative care. It highlights unique healthcare entitlements and support structures available to veterans, supporting aged care providers in delivering comprehensive, person-centred care.

This resource provides case studies on person-centred care approaches used by Australian and international healthcare organisations. It highlights strategies for engaging and partnering with consumers, offering guidance to organisations aiming to implement person-centred practices. Providers can be explored and consider aspects applicable in the aged care setting. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting.

The Aged Care Data and Digital Strategy 2024–2029 outlines a framework for leveraging data and digital innovation to improve aged care services. It focuses on enhancing care delivery, reducing administrative burdens, and empowering older people through better access to information and services. The strategy supports collaboration across the aged care sector and promotes continual improvement through digital transformation.

This resource provides insight into the resilience of culturally and linguistically diverse (CALD) communities in the face of emergencies and disasters. It explores key challenges and opportunities for enhancing resilience, such as the impact of migration, social capital, and communication barriers. It aims to equip stakeholders with actionable strategies to support resilience within these communities during crises.

This resource outlines the Code of Conduct for members of the Australian College of Care Workers. It includes 7 key principles that ensure care workers provide safe, ethical, and respectful care. The Code sets minimum standards for professionalism, accountability, and respect for people receiving care, promoting integrity and competency within the profession.

This guide offers a systematic approach to managing work-related psychological health and safety, particularly under work health and safety (WHS) and workers’ compensation laws. It provides businesses with a structured methodology for preventing psychological harm, intervening early when signs of stress appear, and supporting workers' recovery and return to work. Though the guide is an archived document, it can still offer useful background on managing psychosocial hazards but does not reflect recent changes in regulations.

This resource provides mental health tips for aged care workers and managers during the COVID-19 pandemic. It includes strategies to manage stress, anxiety, and overall mental wellbeing. The resource offers evidence-based advice on recognising when extra support is needed and how to maintain mental health, helping aged care staff navigate challenging times effectively.

This resource provides guidance on the food safety standards in Australia, specifically Chapter 3 of the Australia New Zealand Food Standards Code. It outlines requirements for food businesses, focusing on safe food handling practices, hygiene, and equipment standards. The resource helps aged care providers comply with regulatory standards to ensure safe and suitable food for vulnerable populations.