Quality Standards Resource Centre

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet offers guidance on managing asymptomatic bacteriuria and reducing inappropriate antimicrobial prescribing for residents of aged care facilities. It details symptoms, strategies to decrease unwarranted antimicrobial prescriptions for asymptomatic bacteriuria, and an assessment and treatment framework for residents suspected of urinary tract infections. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for preventing falls and harm from falls in older people in healthcare settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This A3 poster can be used by aged care facilities during an outbreak. It explains the key things for partners in care to remember when visiting an aged care home during an outbreak.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Australian Government’s strategies, initiatives, and research for improving palliative care. It details the National Palliative Care Strategy, workforce training, and key programs such as at-home and aged care measures. It also highlights the National Framework for Advance Care Planning, ensuring access to quality palliative care across Australia. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on proper hand hygiene practices in healthcare settings. It covers key topics such as the correct use of alcohol-based hand rubs, when to wash hands with soap and water, and appropriate glove use. It also addresses common hand care issues and strategies for preventing dermatitis in healthcare workers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This presentation is designed for healthcare workers to introduce the basics of hand hygiene, its significance in preventing infections, and ensuring both patient and healthcare worker safety. It outlines when and how to perform hand hygiene, its role in infection control, and the importance of compliance monitoring in healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource answers common questions about influenza vaccination. It explains the importance of annual flu vaccines, who should get vaccinated, and how the vaccine works. It highlights the vaccine's role in preventing serious complications, particularly for older adults, children, pregnant people, and those with chronic health conditions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines support for health service organisations to provide safe, high-quality care for people with cognitive impairment, especially during COVID-19. It includes new intellectual disability resources, fact sheets, posters, and guidance aligned with the National Safety and Quality Health Service (NSQHS) Standards to improve patient outcomes and care experiences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summary of recent updates made to the Australian Immunisation Handbook. It details changes to vaccine recommendations, including the removal of discontinued vaccines, new vaccines for diseases, and revised guidance for specific populations such as pregnant women and immunocompromised people. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a range of materials developed to improve the safety and quality of healthcare for people with cognitive impairment or at risk of delirium. It includes guides, fact sheets, and standards for consumers, clinicians, and health service organisations, supporting the implementation of best practice and quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides the latest COVID-19 vaccine advice for 2024. It covers primary vaccination doses, booster eligibility, general facts about vaccines and the latest data for case numbers and vaccinations. It also includes vaccine information for specific groups of people including Aboriginal and Torres Strait Islander people, people in aged care and people with disability. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide provides practical strategies for health service organisations and clinicians to deliver comprehensive end-of-life care. It aligns with the National Safety and Quality Health Service Standards, focusing on patient-centred communication, care components, triggers for recognising end-of-life, and organisational support through leadership, education, and evaluation. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Australian Commission on Safety and Quality in Health Care's Delirium Clinical Care Standard, which aims to improve the prevention, early diagnosis, and treatment of delirium. It includes 8 evidence-based quality statements and indicators for safe care. The standard helps clinicians and healthcare organisations manage cognitive impairment, with relevance to both hospital and aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Dementia Training Program, which offers accredited education and professional development for aged care workers and health professionals. The program provides free training, tailored onsite services, and an online portal, focusing on advanced dementia care, behavioural management, and reducing restrictive practices. It aims to enhance care quality for people living with dementia. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides access to various materials related to digital transformation in the aged care sector, including videos, presentations, and meeting summaries. It offers insights into building a modern, connected aged care IT network and shares updates from sector partner meetings on digital transformation initiatives. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource promotes the free influenza vaccine for Aboriginal and Torres Strait Islander people aged 6 months and older. It explains the benefits of flu vaccination, including reducing the risk of severe illness and hospitalisation, and provides guidance on when and where to receive the vaccine to protect communities from influenza.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.