Quality Standards Resource Centre

This resource provides a module designed to help aged care chefs and cooks manage the nutritional needs and food preferences of culturally diverse populations. It focuses on supporting cultural traditions, involving people in menu planning, and enhancing engagement during meals. The module offers practical skills, recipes, and continuous access to resources, promoting inclusivity in aged care dining service.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

The resource provides a guide for health service organisations to improve care for Aboriginal and Torres Strait Islander people, focusing on 6 specific actions. It highlights strategies to build partnerships, enhance cultural competency, and ensure equitable, safe, and high-quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides access to a range of materials aimed at promoting healing within Aboriginal and Torres Strait Islander communities. It includes documents on trauma, healing projects, and initiatives like the Stolen Generations redress schemes. Providers can use these resources to understand historical and ongoing trauma and support culturally sensitive care within aged care environments, fostering healing and resilience.

This resource provides information and support for aged care providers, workers, and people in aged care who may have experienced trauma. It offers resources to address trauma-related issues, both for those affected and for those providing care. It also provides guidance for aged care managers and the workforce to ensure trauma-informed care practices are integrated into aged care services.

This resource offers guidance on culturally appropriate communication with Aboriginal and Torres Strait Islander people in aged care. It highlights the importance of respecting cultural identity, involving family, and providing person-centred care. The resource provides practical tips for careworkers to ensure culturally sensitive and respectful communication.

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.

This resource provides information on advance care planning, which enables people to make decisions about their future health care in case they are unable to communicate their preferences. It helps ensure that healthcare providers and loved ones understand and respect their treatment choices. The resource includes tools, forms, and advice for creating an advance care plan.

This resource provides guidance for aged care providers on working with people from diverse backgrounds. It includes information on caring for people from culturally and linguistically diverse (CALD) backgrounds, LGBTI elders, care leavers, and Aboriginal and Torres Strait Islander Elders. Training programs and resources are available to support culturally appropriate care​. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the Council on the Ageing (COTA) Australia's work, including advocacy, policy priorities, and resources for older adults. It highlights key areas such as dental care affordability, aged care reform, and independence for seniors. The site offers publications, submissions to inquiries, and the Aged Care Visitors Code, relevant for aged care providers and consumers.

This document provides guidance on implementing the clinical assessment and diagnosis element of the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It helps clinicians identify a person’s conditions or needs through examination and investigation. The resource supports safe, patient-centred care, improving diagnostic accuracy and promoting teamwork in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the key actions for health service organisations to deliver comprehensive care. It ensures care is provided continuously and collaboratively, aligning with the patient’s diagnoses, goals, and care plan. It promotes a person-centred, multidisciplinary approach, with staff training to support comprehensive care delivery. Applicable to multiple settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for reviewing and improving comprehensive care delivery. It outlines how to assess if care meets clinical and personal needs, mitigates risks, and achieves intended outcomes. Relevant to aged care, it helps clinicians and managers implement continuous quality improvement in care delivery processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide helps service providers implement the National Safety and Quality Mental Health Standards for Community Managed Organisations. It covers governance, care models, and quality systems. While focused on mental health services, elements like governance and quality may be relevant to aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about privacy rights in aged care, explaining how personal information is collected, used, and protected. It outlines privacy laws and principles governing the handling of personal data, including when information can be shared. The resource also links to privacy notices and policies for further details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.