Quality Standards Resource Centre

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This is an Infection and Prevention Control (IPC) resource tool. This tool can be used by both residential and home care providers to access key pieces of information and reference materials on infection prevention and control. The tool provides access to specific information by selecting a relevant topic and sub-topic. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on proper laundry procedures in residential aged care to support infection control. It explains how to handle soiled linen, manage laundry services, and prevent contamination. The resource aligns with infection control standards, helping aged care providers meet hygiene requirements and reduce the risk of pathogen transmission. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide supports aged care staff in providing food and dining choices for residents. It outlines the importance of upholding residents' rights to choose, enhancing their health and quality of life. The guide recommends confirming preferences regularly, involving residents in meal planning, and respecting individual choices regarding when, where, and what they eat or drink. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This report reviews validated tools for measuring quality of life, consumer satisfaction, and experience in aged care, assessing their suitability for residential and home care. It provides an evidence-based ranking of tools to support aged care providers in quality improvement, accountability, and aligning with the National Aged Care Quality Indicator Program. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a training video guiding aged care staff on the importance of maintaining privacy and confidentiality for people receiving care. It covers protecting personal information, proper handling of sensitive data, and safe sharing practices, aiming to make sure clients feel secure in sharing information. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care organisations on supplying and managing equipment and aids for care recipients. It outlines the responsibilities for ensuring that all equipment is safe, clean, and fit for purpose. The document also covers subcontractor equipment and highlights the importance of regular maintenance and risk assessments. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides principles of aseptic technique to support healthcare workers performing procedures requiring aseptic practices. It covers key concepts, differences between aseptic and sterile techniques, and application in clinical, pharmacy, and laboratory settings, emphasising infection prevention, standard precautions, and proper handling of equipment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet provides essential tips for older people on how to prevent infections. It covers hand hygiene, vaccinations, home cleaning, proper disposal of needles, and mental health care. The resource is designed to support infection prevention practices in both community and aged care settings​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource highlights the importance of preventing equipment failures in aged care settings. It outlines the need for regular maintenance checks, adherence to manufacturer guidelines, and proper record-keeping to ensure safety. The document also provides recommendations for improving the safety and reliability of critical devices, such as mobility hoists and medical equipment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers a series of webinars on person-centred care, providing practical examples from Australian healthcare settings. It is designed for health service managers, clinicians, and consumer engagement staff, promoting strategies and tools to enhance person-centred practices. This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a sample of what a partner agreement might look like. It can be used as a template. This document has been created to support aged care providers and individuals where all parties would like to put an agreement in place. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource supports aged care providers in delivering culturally appropriate care for people from culturally and linguistically diverse (CALD) backgrounds. It offers free training, workshops, and resources, helping providers understand and respect diverse needs, ensuring safe, inclusive, and culturally responsive care across all settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Outbreak management planning is a key part of infection prevention and control. This document supports both the development of a new outbreak management plan (OMP) and the quality assurance of existing plans. It details common OMP sections to get you started as you tailor your OMP to your service.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides the National Immunisation Program (NIP) Schedule, outlining the recommended immunisations for people at specific stages of life, from birth through to adulthood. It includes information about free vaccines under the NIP and guidance for catch-up immunisations, ensuring the best possible protection through timely vaccinations. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the National Notifiable Diseases Surveillance System (NNDSS), which tracks over 70 diseases that pose a risk to public health in Australia. It helps identify disease trends, supports outbreak responses, and informs public health policies. The system collects de-identified data from states and territories to ensure coordinated disease management. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on optimising ventilation in healthcare settings to prevent and control infections. It outlines actions that organisations can take to improve ventilation systems, reduce infection transmission risks, and enhance the safety of both patients and staff. It should be used alongside relevant health authority notices. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource discusses the importance of informed choice in aged care dining, emphasising a person-centred approach. It highlights the benefits of offering choice in meals and mealtimes, outlines how to manage decisions that involve risk, and provides tools for aged care workers to support resident autonomy while ensuring safety and satisfaction. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.