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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 161 to 180 of 459 result(s)
/quality-standards/australian-immunisation-handbook

The Australian Immunisation Handbook

Guidance
Last Updated

This resource provides clinical advice for health professionals on the safe and effective use of vaccines. It includes guidelines for vaccine administration, special risk groups, and updates on vaccine-preventable diseases. The handbook is a comprehensive reference for ensuring the best immunisation practices, particularly important in protecting vulnerable populations, including those in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
The Australian Immunisation Handbook
/quality-standards/aged-care-infection-prevention-and-control-training-tool

Aged Care Infection Prevention and Control Training Tool

Tool
Published date

This resource is a training tool designed to help develop and record infection prevention and control training sessions in aged care. It includes templates for learning objectives, content development, and assessment methods, ensuring effective delivery of key infection control practices using structured guidance and eLearning resources. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Aged Care Infection Prevention and Control Training Tool
/quality-standards/aged-care-infection-prevention-and-control-guide

The Aged Care Infection Prevention and Control Guide

Guidance
Published date

This resource outlines the basic principles of infection prevention and control and explains how to apply these principles using a risk-based approach. The guide supports implementation of the strengthened Aged Care Quality Standards. It is a supplementary resource for the Australian Guidelines for the Prevention and Control of Infection in Healthcare for aged care settings. 

This resource may refer to information that will be updated from 1 November 2025.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Environment, Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home, 5.2: Preventing and controlling infections in delivering clinical care services
The Aged Care Infection Prevention and Control Guide
/quality-standards/aged-care-volunteer-visitors-scheme-acvvs

Aged Care Volunteer Visitors Scheme (ACVVS)

Guidance
Last Updated

This resource explains the Aged Care Volunteer Visitors Scheme (ACVVS), which connects volunteers with older people to provide companionship and reduce social isolation. It details how to become a volunteer, request a visitor, and outlines the scheme's benefits for both recipients and volunteers in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Delivering comprehensive care and services
Standard
7: The Residential Community
Outcomes
7.1: Daily living
Aged Care Volunteer Visitors Scheme (ACVVS)
/quality-standards/ariia-knowledge-and-implementation-hub-resources

ARIIA Knowledge and Implementation Hub - Resources

Guidance
Last Updated

The ARIIA Resources Hub is an evidence-based guide that supports innovation across the aged care sector. It provides a comprehensive collection of tools, guidelines, and frameworks for aged care providers, focusing on technology adoption, clinical standards, and care improvement strategies. The hub offers resources to enhance service quality and support the digital transformation of aged care.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Standard
4: The Environment, 3: The Care and Services, 5: Clinical Care, 2: The Organisation, 1: The Individual, 4: The Environment, 7: The Residential Community
ARIIA Knowledge and Implementation Hub - Resources
/quality-standards/aged-care-service-requirements

Aged care service requirements

Guidance

This resource provides information on aged care service requirements, helping providers understand their obligations for delivering various types of care, including residential, home, and flexible care. It outlines the essential responsibilities for ensuring quality care and compliance with aged care standards, supporting independent living and tailored care approaches​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Aged care service requirements
/quality-standards/covid-19-resources-health-professionals-including-aged-care-providers-pathology-providers-and-health-care-managers

COVID-19 resources for health professionals, including aged care providers, pathology providers and health care managers

Fact sheet, Guidance
Last Updated

This resource offers COVID-19 guidance for health professionals and aged care providers. It includes information on managing outbreaks, infection control, PPE use, and telehealth services. These resources support safe and effective care delivery while ensuring compliance with guidelines during the pandemic in aged care settings.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 resources for health professionals, including aged care providers, pathology providers and health care managers
/quality-standards/covid-19-advice-health-professionals

COVID-19 advice for health professionals

Guidance
Last Updated

This resource offers COVID-19 guidance for health professionals, including infection prevention, antiviral treatments, and telehealth services. It advises on managing high-risk patients, accessing personal protective equipment (PPE), and maintaining hygiene standards. It is essential for ensuring safe healthcare delivery, particularly in aged care settings during the pandemic. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 advice for health professionals
/quality-standards/digital-transformation-aged-care-sector

Digital transformation for the aged care sector

Guidance
Last Updated

This resource outlines the digital transformation agenda for the aged care sector in Australia, focusing on creating a consolidated, sustainable, and modern IT network. It includes strategies for improving connections between clients, providers, and the government, offering webinars and resources to support this transition. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.1: Clinical governance, 2.7: Information management
Digital transformation for the aged care sector
/quality-standards/education-training

Education & training

Guidance

This resource provides information on the educational content offered to aged care providers and workers. It includes online learning modules, workshops, and access to a resource library, aimed at promoting high-quality care and compliance with legislative changes. The content supports continuous learning and professional development. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.9: Human resource management
Education & training
/quality-standards/dignity-risk

Dignity of Risk

Guidance
Last Updated

This resource provides guidance on the concept of dignity of risk. It includes information about how to reframe thinking and ways you can support dignity of risk. The resource highlights the importance of choice and independence, and supporting someone to do what they want safely.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Choice, independence and quality of life, Delivering comprehensive care and services
Standard
1: The Individual, 7: The Residential Community
Outcomes
1.3: Choice, independence and quality of life, 7.1: Daily living
Dignity of Risk
/quality-standards/essential-element-2-identifying-goals-care

Essential element 2: Identifying goals of care

Guidance
Last Updated

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Choice, independence and quality of life, Delivering comprehensive care and services, Assessment and planning, Care coordination and transitions
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.3: Choice, independence and quality of life, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Essential element 2: Identifying goals of care
/quality-standards/environmental-cleaning-and-infection-prevention-and-control-resources

Environmental cleaning and infection prevention and control resources

Guidance
Last Updated

This resource offers a range of environmental cleaning and infection prevention tools for healthcare settings, including guidelines for small organisations, cleaning audits, product selection, and emerging cleaning technologies. It supports aged care providers in maintaining clean, hygienic environments, helping them comply with infection control standards and ensure safety.​ 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
Environmental cleaning and infection prevention and control resources
/quality-standards/environmental-design-resources-handbook

Environmental design resources handbook

Guidance

This resource supports improvements to environments for people living with dementia. The resource includes information and background on the key design principles and environmental assessment tools. It also includes the Indigenous Aged Care Design Guide. The handbook can be accessed in full, or individually as 7 separate resources. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Environmental design resources handbook
/quality-standards/falls-prevention

Falls prevention

Guidance
Last Updated

This resource provides guidance for preventing falls and harm from falls in older people in healthcare settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Falls prevention
/quality-standards/what-were-doing-about-palliative-care

What we’re doing about palliative care

Guidance
Last Updated

This resource outlines the Australian Government’s strategies, initiatives, and research for improving palliative care. It details the National Palliative Care Strategy, workforce training, and key programs such as at-home and aged care measures. It also highlights the National Framework for Advance Care Planning, ensuring access to quality palliative care across Australia. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Palliative and end of life care
Standard
5: Clinical Care
Outcomes
5.7: Palliative care and end-of-life care
What we’re doing about palliative care
/quality-standards/what-hand-hygiene

What is hand hygiene?

Guidance
Published date

This resource provides guidance on proper hand hygiene practices in healthcare settings. It covers key topics such as the correct use of alcohol-based hand rubs, when to wash hands with soap and water, and appropriate glove use. It also addresses common hand care issues and strategies for preventing dermatitis in healthcare workers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
What is hand hygiene?
/quality-standards/visitor-restrictions

Visitor restrictions

Guidance

This resource provides guidelines on visitor restrictions for aged care services during infectious outbreaks, such as COVID-19. It includes information on managing the impact of restrictions, ensuring the safety and wellbeing of care recipients, and balancing health risks with the need for social connection to prevent negative physical and psychological effects. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Infection prevention and control, Delivering comprehensive care and services
Standard
4: The Environment, 7: The Residential Community
Outcomes
4.2: Infection prevention and control, 7.1: Daily living
Visitor restrictions
/quality-standards/workforce-responsibilities

Workforce responsibilities

Guidance

This resource outlines the workforce responsibilities of aged care providers, including the legal obligation to provide skilled staff and support their workforce. It details mandatory requirements such as 24/7 registered nurse coverage and care minutes for residential aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Workforce and human resources management
Standard
2: The Organisation
Outcomes
2.8: Workforce planning, 2.9: Human resource management
Workforce responsibilities
/quality-standards/your-aged-care-rights

Your aged care rights

Tool

This resource offers tools for self-advocacy in aged care, helping people understand their rights and what to expect from providers. It includes resources on the Charter of Aged Care Rights, care planning, and maintaining connections, supporting people in navigating and maximising their aged care experience.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Dignity, respect and privacy
Standard
1: The Individual
Outcomes
1.2: Dignity, respect and privacy
Your aged care rights