Quality Standards Resource Centre

This resource outlines the National Aged Care Advocacy Program (NACAP), which provides free and confidential advocacy services to older people receiving government-subsidised aged care. It helps people understand their rights, navigate the aged care system, and resolve issues. It also offers education and support to aged care providers to ensure they uphold these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This action plan outlines practical steps to improve the experiences of people living with dementia, their carers, and families in Australia. It aims to guide government policies, improve care services, raise awareness, and integrate support systems over the next 10 years, incorporating feedback from public consultations and stakeholders. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about dignity and respect in aged care, including information about what it means and why it is important. It provides evidence-informed information about dignity and respect in the context of care policies, social inclusion and meaningful engagement, autonomy and dignity of risk, privacy and personal space, and more.

This resource provides guidance for creating safe, inclusive aged care for Forgotten Australians and Care Leavers, focusing on trauma-informed practices. It supports providers in recognising unique needs, avoiding re-traumatisation, and promoting respect and sensitivity in care environments.

This video explains what right-based and person-centred care means and how you can work with your provider to achieve it. 

This page provides resources for Aboriginal and Torres Strait Islander people on social and emotional wellbeing. It contains information on support services, scholarships, lived experience centres, stories and other resources for mental health.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This consensus statement outlines essential elements for recognising and responding to acute physiological deterioration in healthcare settings. It covers clinical processes like vital signs monitoring, diagnosis, and rapid response systems, as well as organisational aspects such as leadership, education, and evaluation. It provides generic information that can be applied to the aged care setting.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on anxiety among older adults, especially those in residential aged care. It outlines risk factors, detection tools, and effectiveness of non-pharmacological interventions such as reminiscence therapy and cognitive behavioural therapy. It also provides guidance on what both individuals and organisations can do to prevent and manage anxiety effectively.

This resource examines suicidal thoughts and self-harm in older adults, particularly in residential aged care. It discusses associated risk factors, the prevalence of mental health conditions, what organisations and individuals can do and gaps in understanding suicide risk. It also reviews interventions, highlighting the need for mental health assessments and training to improve detection and care.

This resource covers screening tools for detecting anxiety and depression in older adults, especially in residential aged care. It discusses the importance of mental health screening, steps individuals and organisations can take, choosing appropriate tools, and highlights tools such as the Geriatric Depression Scale and Cornell Scale for Depression in Dementia. It emphasises early detection and routine mental health screening in aged care.

This resource provides information on depression in older adults, particularly in residential aged care. It discusses risk factors, detection tools, and treatment approaches, including psychotherapy, music-based interventions, and exercise. It also provides guidance on what both individuals and organisations can do to prevent and manage depression effectively.