The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
RACGP aged care clinical guide (Silver Book) - Part B - Abuse of older people
This resource provides guidance on recognising, assessing, and managing abuse of older people in various settings, including residential aged care. It covers types of abuse (financial, emotional, physical, sexual, neglect), risk factors, barriers to disclosure, and steps for prevention. The document also includes recommendations for safety planning, intervention strategies, and resources for support across Australian states and territories.
Benefits of effective incident management video
In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.
Incident Management Systems
This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Serious incidents
This resource provides information on how aged care providers should respond to serious incidents, ensuring the safety, health, and wellbeing of people in care. It outlines mandatory reporting requirements for incidents such as abuse, neglect, or financial coercion under the Serious Incident Response Scheme (SIRS), aiming to promote transparency and accountability in aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Regulatory Strategy 2024–25
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Regulatory Strategy 2024–25 (PDF 1.08 MB)
Reportable incidents
This resource outlines reportable incidents within aged care, including Priority 1 and Priority 2 incidents. It provides information on the 8 types of incidents that must be reported, such as psychological abuse, neglect, and the inappropriate use of restrictive practices, helping providers meet their obligations.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Quality in aged care - Gen Data Page
This resource provides an overview of quality indicators and consumer experience surveys in aged care. It details mandatory quality metrics, including physical and clinical indicators, and feedback from people in aged care, offering insights into service performance and supporting informed choices in aged care settings.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
National Aged Care Mandatory Quality Indicator Program
The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
What is open disclosure? - video
This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
Open Disclosure resources for consumers
This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Risk awareness and incident response – Introduction to aged care video
This resource provides a training video for aged care staff on risk awareness and incident response. It demonstrates how to identify potential risks and manage escalating situations effectively in an aged care setting. The video offers practical guidance on maintaining safety for both staff and people in care during incidents, emphasising the importance of calm communication and post-incident reflection. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
