Skip to main content

Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 9 of 9 result(s)
/quality-standards/are-you-alert-and-ready-safeguarding-against-infectious-illness-aged-care-settings

Are you alert and ready? Safeguarding against infectious illness in aged care settings

Fact sheet
Published date

Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation, 4: The Environment, 5: Clinical Care
Outcomes
2.10: Emergency and disaster management, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
are you alert and ready thumbnail
/quality-standards/summer-clinical-alert-caring-older-people-hot-weather

Summer clinical alert: Caring for older people in hot weather

Guidance
Published date

This resource provides a summer clinical alert for aged care providers, focusing on safeguarding older people during extreme heat. It includes guidance on identifying vulnerable people, creating action plans, monitoring hydration, and recognising heat-related illnesses. It helps providers prepare for heatwaves and protect those in care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.10: Emergency and disaster management
Summer clinical alert: Caring for older people in hot weather
/quality-standards/keeping-residents-safe-summer

Keeping residents safe this summer

Guidance

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation, 4: The Environment
Outcomes
2.10: Emergency and disaster management, 4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Keeping residents safe this summer
/quality-standards/national-aged-care-mandatory-quality-indicator-program

National Aged Care Mandatory Quality Indicator Program

Guidance

The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
5: Clinical Care
Outcomes
2.3: Accountability, quality system and policies and procedures, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals
National Aged Care Mandatory Quality Indicator Program
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/quality-care-advisory-body-fact-sheet-0

Quality care advisory body fact sheet

Fact sheet
Published date

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
quality care advisory body thumbnail
/quality-standards/provider-governance

Provider governance

Guidance

This page outlines governance requirements for registered aged care providers. It includes governance obligations, information about the Governing for Reform in Aged Care Program and guidance on key processes and definitions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Provider governance page thumbnail
/quality-standards/membership-governing-bodies-fact-sheet

Membership of governing bodies fact sheet

Fact sheet
Published date

Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements. 

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Membership of governing bodies thumbnail
/quality-standards/provider-governance-checklist-0

Provider governance checklist

Fact sheet
Published date

Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.

Provider governance checklist  (PDF  370.5 KB)
Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Provider governance checklist thumbnail