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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 3 of 3 result(s)
/quality-standards/dementia-and-communication-resources

Dementia and communication - Resources

Guidance

This resource discusses how dementia impacts communication abilities, including memory and language challenges. It offers practical strategies for enhancing conversations and maintaining connections, emphasising the role of speech pathologists in supporting communication. The resource provides guidance for family, friends, and caregivers to create dementia-friendly environments.

Author
External resource
Key Theme
Delivering comprehensive care and services
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.2: Delivery of funded aged care services, 3.3: Communicating for safety and quality, 5.6 Cognitive impairment  
Dementia and communication - Resources
/quality-standards/supporting-better-communication-care

Supporting Better Communication & Care

Guidance

This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.

Author
External resource
Key Theme
Delivering comprehensive care and services, Clinical safety
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.3: Communicating for safety and quality, 5.5: Safety of clinical care services
Supporting Better Communication & Care
/quality-standards/residential-aged-care-supporting-residential-aged-care-residents-and-their-healthcare-teams

Residential aged care - Supporting residential aged care residents and their healthcare teams

Guidance
Published date

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system, Delivering comprehensive care and services, Care coordination and transitions, Workforce and human resources management
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance, 2.7: Information management, 3.3: Communicating for safety and quality
Residential aged care - Supporting residential aged care residents and their healthcare teams