Quality Standards Resource Centre

This resource describes the ISBAR communication tool—Identify, Situation, Background, Assessment, Recommendation—used to improve safety during handovers in clinical settings. It includes adaptable resources like fact sheets and lanyard cards to support consistent, structured information transfer.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This guide focuses on collaboration and multidisciplinary care for older adults, particularly in residential aged care. It outlines the benefits of team-based care, effective team structures, shared goals, defined roles, building trust, communication, and measurable processes to improve health outcomes. It provides practical tips for effective teamwork and highlights the importance of coordinating care among various healthcare professionals.

This resource explains the purpose of a goals of care document, which outlines a person’s medical treatment goals and end of life care preferences. It describes how healthcare providers create and upload these documents to health records, supporting informed decision-making and access to care preferences.

This resource provides the Managing Risk Toolkit designed for health professionals and care staff involved in palliative care and advance care planning for older people in residential care. It offers guidance on managing risks in areas such as nutrition, hydration, medication management, and care transitions at the end of life. The toolkit includes fact sheets, practical tips, and downloadable materials to support safe, effective care.

This resource provides information on communication difficulties an person may encounter after experiencing a stroke. It discusses how strokes can affect communication, treatment to assist with communication, information on recovery, communication tips for family and friends and help resources for individuals.

This resource provides guidance for home service providers on managing key risks in aged care services. It identifies 5 critical areas: organisational governance, care planning and assessment, clinical care, support for vulnerable consumers, and management of Home Care Package funds

This resource provides actions for health service organisations to support clinical assessment and diagnosis, promoting a person-centred approach and comprehensive care planning. It highlights training, clear communication of roles, and systems for documenting diagnoses and care plans. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides actions for health service organisations to support clinical assessment and diagnosis, promoting a person-centred approach and comprehensive care planning. It highlights training, clear communication of roles, and systems for documenting diagnoses and care plans. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This resource provides information about Reconciliation Action Plans (RAPs), including what they are, how to develop a RAP for your organisation, and who has one. RAPs support organisations to strategically take meaningful action to advance reconciliation.

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practical tools for aged care governing bodies and executives to support governance processes. It includes templates for audit planning, risk management, performance reporting, and compliance monitoring, helping providers ensure effective oversight and decision-making aligned with the Aged Care Quality Standards​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This poster is a tool for improving clinical handover. It outlines the principles of ISBAR: Introduction, Situation, Background, Assessment, Recommendation. This supports clinical conversations to be clear, focused and relevant. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

The National Aged Care Mandatory Quality Indicator Program aids residential aged care providers in enhancing their services by allowing them to benchmark their performance against national outcomes. The program resource provides guidance on data submission frequency, explains the program's role, and provides more information on open hours and contact details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This consensus statement outlines essential elements for recognising and responding to acute physiological deterioration in healthcare settings. It covers clinical processes like vital signs monitoring, diagnosis, and rapid response systems, as well as organisational aspects such as leadership, education, and evaluation. It provides generic information that can be applied to the aged care setting.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025.