Quality Standards Resource Centre

This resource discusses how dementia impacts communication abilities, including memory and language challenges. It offers practical strategies for enhancing conversations and maintaining connections, emphasising the role of speech pathologists in supporting communication. The resource provides guidance for family, friends, and caregivers to create dementia-friendly environments.

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about kitchens in care environments. It includes principles to create enabling spaces and information about how to design the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about dining areas in care environments. It includes principles to create enabling spaces and information about how to design the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about adapting a home, focusing on the dining room. It includes principles to integrate enabling design and make changes within the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This webpage provides a video webinar focused on familiar places, such as bedrooms and dining areas, for dementia care environments. It offers insights into how these spaces can be designed to support the wellbeing of people living with dementia, with a particular emphasis on creating comfortable and familiar settings.

This manual offers practical guidelines on food and nutrition best practices in aged care homes, covering menu planning, meal enjoyment, hydration, and malnutrition prevention. It includes checklists, screening tools, and dietary considerations tailored to the needs of older people.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This guide covers managing medical records in residential aged care facilities (RACFs). It describes different practitioner models (solo, practice-based, aged care-specific) and provides standards for record-keeping, sharing notes, and maintaining clinical governance. The guide suggests methods for transferring medical information to RACF staff, including printing, electronic sharing, and handover notes.

The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

This resource explains the Healthcare Provider Directory (HPD), a service listing registered health care providers and organisations in the Healthcare Identifiers (HI) Service. It enables health professionals to access contact and specialty information for secure messaging, referrals, and discharge summaries.

This resource highlights the importance of meals in aged care settings, focusing on nutritional needs, dining experience, and personal preferences. It addresses issues like malnutrition, dehydration, and food choice, linking them to resident wellbeing, autonomy, and satisfaction. It also suggests strategies such as person-centred dining, meal service innovations, and improved environmental factors to enhance mealtime experiences in residential aged care.

This resource provides guidance on using accurate, respectful, and non-stigmatising language when discussing dementia. It emphasises avoiding negative terms, promoting dignity, and listening to individuals' preferences. It includes suggestions for talking about dementia symptoms, behaviour, and the impacts of dementia on individuals and their families, promoting understanding and reducing discrimination.

This resource outlines the digital transformation agenda for the aged care sector in Australia, focusing on creating a consolidated, sustainable, and modern IT network. It includes strategies for improving connections between clients, providers, and the government, offering webinars and resources to support this transition. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides insights into food, dining, and nutrition in residential aged care services. It is based on a survey conducted to understand residents’ dining experiences, preferences, and the quality of food and service provided. The findings highlight the importance of fresh, familiar meals, flexible mealtimes, and a homelike dining environment to enhance the quality of life for older people. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides access to various materials related to digital transformation in the aged care sector, including videos, presentations, and meeting summaries. It offers insights into building a modern, connected aged care IT network and shares updates from sector partner meetings on digital transformation initiatives. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource shares positive stories about food, nutrition, and dining improvements in aged care facilities. It highlights initiatives that enhance the dining experience, including resident involvement in meal planning, use of fresh and seasonal ingredients, and creating more social and enjoyable mealtime environments. These stories demonstrate best practices and innovative approaches to improve resident satisfaction and wellbeing.