The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Displaying 1 to 2 of 2 result(s)
/quality-standards/first-nations-visual-storyboard-aged-care-and-your-rights
First Nations - Visual Storyboard - Aged care and your rights
Published date
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Aged care and your rights – visual storyboard (PDF 803.63 KB)
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals
/quality-standards/better-practice-guide-complaints-handling-aged-care-services
Better practice guide to complaints handling in aged care services
Published date
Last Updated
This booklet aims to give guidance on how to:
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
