The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Displaying 1 to 2 of 2 result(s)
/quality-standards/benefits-effective-incident-management-video
Benefits of effective incident management video
Published date
In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.
Standard
2: The Organisation
Outcomes
2.5: Incident management
/quality-standards/better-practice-guide-complaints-handling-aged-care-services
Better practice guide to complaints handling in aged care services
Published date
Last Updated
This booklet aims to give guidance on how to:
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals
