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A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.

Protection for whistleblowers

An important way we learn about issues and wrongdoing in aged care is when people share information with us.  
If people don’t share their concerns, wrongdoing may not be reported and may go unnoticed.  

Whistleblower protections are a key part of the new Aged Care Act 2024 (the Act) and help to make sure we identify and address issues. This creates a safer and more transparent (open and honest) aged care system.  

Both the Commission and the Department of Health, Disability and Ageing have developed information on whistleblower protections under the Act. For more information, please refer to the resources below.

Resources:

 

 


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