Make a complaint
Search for a provider’s regulatory history, including audit outcomes and banning orders.
A banning order bans or restrict a current or former registered aged care provider, responsible person or worker (including volunteers) from being involved in aged care.
Learn how and when we accept an enforceable undertaking to address non-compliance by a provider, worker or responsible person.
This policy explains how the actions we can take to uphold the rights of older people and make sure providers and workers comply with their obligations.
The Monitoring Policy explains a Commission-wide approach that aligns with our Regulatory Strategy to safeguard older people and support the delivery of safe and quality care.
*some complaints closed may have beenreceived in previous months