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Consumer feedback

someone completing a survey online

Have your say about a home services or residential service provider

If you are a consumer living in residential aged care or receiving care at home you are encouraged to provide feedback to the Aged Care Quality and Safety Commission about your experience of the quality and safety at your aged care service. Family members or representatives of consumers are also encouraged to provide feedback on behalf of consumers.

You can provide this feedback by calling 1800 951 822 or via an online survey using the links below.

The information you provide will help us to better understand how the service is performing against the expected standards for care and services, and to identify quality and safety issues in aged care services more broadly.

The Commission may publish combined survey results to show how your service is performing, however, we will never identify you. You may choose to complete the survey anonymously and all the information you provide is treated according to the Commission’s Privacy Policy.

To provide feedback about a residential service, go to the Aged Care Consumer Feedback Survey – Residential.

To provide feedback about a home service provider, go to the Aged Care Consumer Feedback Survey – Home Services.

Changed
Tuesday, 26 July 2022 - 4:03pm

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