On 1 December 2022, the Serious Incident Response Scheme was extended from residential aged care to home care and flexible care delivered in a home or community setting.
This includes providers of Home Care Package, Short-Term Restorative Care at home, Commonwealth Home Support Programme (CHSP), National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC), Multi-Purpose Services Program and Transition Care Program services.
For more information, go to the National aged care reforms page.
If you have a concern about the care you or someone else is receiving you can raise a concern or make a complaint with us on 1800 951 822.
You can also talk to someone at the Older Persons Advocacy Network on 1800 700 600.
On this page:
- What is the SIRS?
- What is the SIRS for home services?
- Understand your right to be safe
- What does this mean for your care and services?
- How to make a complaint?
- What is open disclosure?
- What happens after you make a complaint
Everyone in aged care has the right to be safe, treated with dignity and respect and receive high quality care and services.
To help keep you safe, the Serious Incident Response Scheme (SIRS) aims to reduce the potential risk of harm for people receiving aged care. SIRS will protect your right to receive safe and quality care.
The Commission has developed resources to help you understand the SIRS.
What is the SIRS?
Resources for download
What is the SIRS? consumer 2 page summary or A3 poster
What is the SIRS for home services?
Resource for download
What is the SIRS? Information for home services care recipients
Understand your right to be safe
Resources for download
SIRS – Understand your right to be safe consumer 2 page summary or A3 poster
What does this mean for your care and services?
Resources for download
SIRS – What does this mean for your care and services? consumer 2 page summary or A3 poster
How to make a complaint?
Resources for download
What is open disclosure?
Open disclosure is a conversation your aged care provider must have with you if something goes wrong that has or could have caused you harm.
Resources for download
What is open-disclosure? consumer guide or A3 poster
What happens after you make a complaint
Resources for download
SIRS – What happens after you make a complaint – 2 page summary or A3 poster