Give feedback

If you’re concerned about the care you (or someone else) are receiving from an aged care provider, worker or responsible person, but you don’t want to make a complaint, you can raise your concern with us as feedback. Giving feedback is less formal than a making a complaint. We usually won’t involve you in the process of addressing your feedback.

When you give us feedback, we’ll:

let you know that we’ve received it within 3 business days
look at the information you’ve provided
assess the situation with the provider, worker or responsible person
decide if action is needed.

Feedback helps us:

identify providers, workers or responsible persons who are not meeting their obligations under the Aged Care Act, or are at-risk of this
identify trends and issues in the aged care sector
report to the Minister
develop resources to educate and improve the sector.

We value your feedback. You can share feedback with us in person, by phone or in writing. You can identify yourself or provide information anonymously or confidentially. If you choose to provide your name and contact details, we may contact you for more information. You can find more information on How we handle personal information from feedback.

We don’t always respond to feedback, so if you’d like a response from us you should think about making a complaint instead.

You can give feedback using the options below:

Online

Give your feedback using our online form.

By phone

Call us on 1800 951 822.

In writing

Write to us at:

Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city

Make sure your letter includes:

your name, address and telephone number (if you want to be identified)
the details of your feedback.

Interpreter

If you need an interpreter, you can ask us to arrange one when you call. Or, you can contact one of these services and ask them to help you contact us:

If you have a hearing or speech impairment, you can contact us through the National Relay Service: