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Lodge a complaint

Interpreter

If you need an interpreter you can ask us to arrange one when you call. Alternatively, you can contact one of the services below and ask them to help contact us on 1800 951 822

You can also download our Translated information for consumers poster (PDF, 777.92 KB), which provides information in multiple languages on how to contact us using an interpreter.

National Relay Service Logo

If you are hearing or speech impaired contact us through the National Relay Service:

Phone

You can call us on:

  • 1800 951 822 for general complaints
  • 1800 844 044 for food, nutrition and dining related complaints

Letter

You can write a letter to us, at:

Aged Care Quality and Safety Commission

GPO Box 9819, in your capital city

Make sure your letter includes:

  • your name, address and telephone number
  • the date you are lodging your complaint
  • details of your complaint, including specific dates of events and relevant comments
  • the name of the aged care home or service and the state/territory in which it is located
  • the name of the consumer that your complaint relates to.

Complaints about us

If you would like to make a complaint about a service provided by the Aged Care Quality and Safety Commission, please visit our Complaints about us page.