Aged care legislation and policies play a vital role in our work. The new Aged Care Act 2024 commenced from 1 November 2025.
It replaced:
- Aged Care Act 1997
- Aged Care (Transitional Provisions) Act 1997
- Aged Care Quality and Safety Commission Act 2018.
The new Act aims to improve the ways services are delivered to older people in:
- their homes
- community settings
- approved residential aged care homes.
It:
- outlines the rights of older people who are seeking and accessing aged care services
- creates a single entry point, with clear eligibility requirements
- includes a fair, culturally safe single assessment framework
- supports the delivery of aged care services
- establishes new system oversight and accountability arrangements
- increases provider accountability through a new regulatory model
- strengthens the aged care regulator.
Our policies
Several policies and documents support our work. These include:
- Provider Registration Policy
- Complaints about the Aged Care Quality and Safety Commission Policy
- Privacy Policy
- Notice of Collection
- Compliance and Enforcement Policy
- Provider Governance Policy
- Managing Worker Risk Policy
Other aged care legislation
Other legislation related to aged care complaints and accreditation includes the following:
- Accountability Principles 2014
- Information Principles 2014
- Quality of Care Principles 2014
- Records Principles 2014
- User Rights Principles 2014.
Social media policies
Our Social media page outlines acceptable use, privacy and disclaimer policies for social media channels.
