Better practice guide to complaints handling in aged care services

Better practice guide to complaints handling in aged care services

Guides,
Publication date
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This booklet aims to give guidance on how to:

Author
Aged Care Quality & Safety Commission
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers
2.6b: Complaints and feedback management for individuals
Better practice guide to complaints handling in aged care services
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.