National Aged Care Advocacy Program (NACAP)

National Aged Care Advocacy Program (NACAP)

Guidance,
Last updated

This resource outlines the National Aged Care Advocacy Program (NACAP), which provides free and confidential advocacy services to older people receiving government-subsidised aged care. It helps people understand their rights, navigate the aged care system, and resolve issues. It also offers education and support to aged care providers to ensure they uphold these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
External Link
https://www.health.gov.au/our-work/national-aged-care-advocacy-program-nacap
Standard
1: The Individual
2: The Organisation
Outcomes
1.3: Choice, independence and quality of life
2.6b: Complaints and feedback management for individuals
National Aged Care Advocacy Program (NACAP) webpage thumbnail

This is not a Commission publication. Any views are those of the author. You are responsible for considering this in context, based on your circumstances and the Aged Care Act 2024 (Cth) requirements. See Terms of Use .

 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.