What is open disclosure? - video
Publication date
Last updated
This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
External Link
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
2.6a: Complaints and feedback management for aged care workers
2.6b: Complaints and feedback management for individuals
