What is open disclosure? - video
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This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
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Key Theme
Accountability and quality system
Feedback and complaints management system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
2.6a: Complaints and feedback management for aged care workers
2.6b: Complaints and feedback management for individuals
