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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 36 of 36 result(s)
/quality-standards/environmental-cleaning-and-infection-prevention-and-control-resources

Environmental cleaning and infection prevention and control resources

Guidance
Last Updated

This resource offers a range of environmental cleaning and infection prevention tools for healthcare settings, including guidelines for small organisations, cleaning audits, product selection, and emerging cleaning technologies. It supports aged care providers in maintaining clean, hygienic environments, helping them comply with infection control standards and ensure safety.​ 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
Environmental cleaning and infection prevention and control resources
/quality-standards/environmental-design-resources-handbook

Environmental design resources handbook

Guidance

This resource supports improvements to environments for people living with dementia. The resource includes information and background on the key design principles and environmental assessment tools. It also includes the Indigenous Aged Care Design Guide. The handbook can be accessed in full, or individually as 7 separate resources. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Environmental design resources handbook
/quality-standards/caring-older-people-heatwaves-home-care-and-chsp

Caring for older people in heatwaves – Home Care and CHSP

Guidance
Last Updated

This resource provides a checklist for home care and Commonwealth Home Support Programme (CHSP) providers to help them prepare for and manage the care of older people during heatwaves. It outlines steps to take before, during, and after heatwaves, ensuring the health and safety of those under their care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Emergency and disaster management, Delivering comprehensive care and services, Environment
Standard
2: The Organisation, 4: The Environment
Outcomes
2.10: Emergency and disaster management, 4.1a: Environment – services delivered in the individual’s home
Caring for older people in heatwaves – Home Care and CHSP
/quality-standards/caring-older-people-heatwaves-residential-aged-care

Caring for Older People in heatwaves – Residential Aged Care

Fact sheet
Last Updated

This resource provides guidance to care for older people living in residential aged care services during a heatwave. The resource includes checklists to guide providers to support older people before, during and after a heatwave. It includes clinical assessment guidance and where to find more information about heatwaves. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home
Caring for Older People in heatwaves – Residential Aged Care
/quality-standards/hot-water-scalding

Hot water scalding

Guidance
Published date

This page provides guidance for aged care providers on preventing and responding to hot water scalding incidents. It highlights the importance of staff oversight, proper training, and temperature checks when providing care. It also includes immediate first aid steps for burns, helping to reduce risks for vulnerable people, especially older people. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Hot water scalding
/quality-standards/infection-prevention-home

Infection Prevention in the Home

Guidance
Last Updated

This resource provides guidance on infection prevention in home care settings, highlighting challenges such as the unpredictability of home environments and lack of basic hygiene resources. It explains how to apply standard and transmission-based precautions, manage infection hazards, and involve clients in maintaining infection control practices to ensure safety. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.2: Infection prevention and control
Infection Prevention in the Home
/quality-standards/reprocessing-reusable-medical-devices

Reprocessing of reusable medical devices

Guidance
Published date

This resource provides guidance on implementing updated standards for reprocessing reusable medical devices in health and non-health facilities. It supports compliance with AS 5369:2023, ensuring healthcare organisations follow national and international standards for safe equipment reprocessing to minimise infection risks and promote patient safety. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home
Reprocessing of reusable medical devices
/quality-standards/risk-assessment-and-management-home

Risk Assessment and Management in the Home

Guidance
Last Updated

This resource provides guidance on risk assessment and management in home care settings under the strengthened Aged Care Quality Standards. It explains how to identify and assess risks, implement control measures, and review safety protocols to minimise hazards and ensure the safety of older people and care workers in home environments. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Laundry and Infection Control in Residential Aged Care
/quality-standards/keeping-residents-safe-summer

Keeping residents safe this summer

Guidance

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Emergency and disaster management, Delivering comprehensive care and services, Environment
Standard
2: The Organisation, 4: The Environment
Outcomes
2.10: Emergency and disaster management, 4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Keeping residents safe this summer
/quality-standards/provision-equipment-aged-care-organisations

Provision of Equipment by Aged Care Organisations

Guidance
Last Updated

This resource provides guidance for aged care organisations on supplying and managing equipment and aids for care recipients. It outlines the responsibilities for ensuring that all equipment is safe, clean, and fit for purpose. The document also covers subcontractor equipment and highlights the importance of regular maintenance and risk assessments. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
External resource
Key Theme
Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Provision of Equipment by Aged Care Organisations
/quality-standards/preventing-equipment-failures

Preventing equipment failures

Guidance

This resource highlights the importance of preventing equipment failures in aged care settings. It outlines the need for regular maintenance checks, adherence to manufacturer guidelines, and proper record-keeping to ensure safety. The document also provides recommendations for improving the safety and reliability of critical devices, such as mobility hoists and medical equipment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home
Preventing equipment failures
/quality-standards/healthy-ageing

Healthy Ageing

Guidance

This resource is a collection of resources on the Tasmanian Government Department of Health webpage about healthy ageing. It includes resources about malnutrition screening, being physically active, and eating well.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services, Clinical safety, Food and nutrition
Standard
4: The Environment, 5: Clinical Care, 6: Food and Nutrition
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services, 6.3: Provision of food and drinks
Healthy Ageing
/quality-standards/preventing-falls-home

Preventing falls at home

Fact sheet
Last Updated

This resource provides information on preventing falls at home for older people. It explains common causes of falls, such as poor lighting and slippery surfaces, and offers practical solutions like home modifications, exercise, and footwear adjustments. The document emphasises maintaining safety in and around the home to reduce the risk of falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Clinical safety
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Preventing falls at home
/quality-standards/dementia-friendly-environments-dining-areas-kitchens-and-eating

Dementia-friendly environments - Dining areas, kitchens and eating

Guidance
Last Updated

This resource provides guidelines for creating dementia-friendly dining and kitchen spaces, emphasising sensory engagement, personalised meal experiences, and a home-like environment. It includes practical adjustments for lighting, noise, seating, and social interaction to enhance dining enjoyment.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Food and nutrition
Standard
4: The Environment, 5: Clinical Care, 6: Food and Nutrition
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  , 6.4: Dining experience
Dementia-friendly environments - Dining areas, kitchens and eating
/quality-standards/dementia-enabling-environments

Dementia enabling environments

Guidance

The Dementia Enabling Environments website, developed by Alzheimer's WA, provides guidance and resources to help create enabling environments for a person living with dementia. It includes design principles for different environment types, include home and residential aged care facilities.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  
Dementia Enabling Environments
/quality-standards/coronavirus-covid-19-cleaning-and-disinfection-health-and-residential-aged-care-homes

Coronavirus (COVID-19) cleaning and disinfection for health and residential aged care homes

Fact sheet
Published date

This resource provides cleaning and disinfection guidance for health and residential aged care homes to reduce the transmission of COVID-19. It outlines cleaning protocols, frequency, and the use of appropriate disinfectants, ensuring safety for staff and residents. The document also covers procedures for cleaning after suspected or confirmed COVID-19 cases. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
Coronavirus (COVID-19) cleaning and disinfection for health and residential aged care homes